Norerliani Binte Bahari
Singapore
Summary
Team Manager is responsible for the day-to-day management of a team of three or more people. The primary responsibility is to ensure the successful delivery of projects, including managing schedules and budgets, leading cross-functional teams, recruiting, onboarding new team members, providing coaching and mentorship,
Overview
12
12
years of professional experience
Work History
Tele Centre (Team Manager)
Tele Centre
07.2021 - Current
- As a team manager, I monitor staff performance, handling calls from difficult callers, doing reports for complaint/feedback
- Doing daily/monthly reports for clients and internal tasks such as staff timesheet/incentive
- Attending monthly biz review with client to update and follow up on any incident occurring during the operating hours.
Terra Systems Pte Ltd (Call Centre Team leader)
10.2012 - 06.2021
- As a team leader, the daily operations which I do daily
- Handling of calls, to ensure all calls are answered
- Manning all clientele
- Assisting team with challenging calls and clients
- Ensuring we have enough staff strength, managing and organizing a team
- Conduct training for new staff and also on the job training to ensure staff are trained well, so as to assist callers well
- Attend clients queries and some challenging calls
- Listen to call-recording, to improve on the team service equality which also includes soft skills
- Calls are generally urgent queries on uploading certificates, renewal, port clearance
- Listen to voicemails and submit monthly reports to our clients.
Education
Guangyang Secondary School -
Da Qiao Primary School -
Skills
- Extensive call centre representative experience
- Strong familiarity with product information to inform customers
- Exceptional skills in logging numbers accurately
- Excellent proficiency with MSOffice
Spoken Written Language
- Proficient in written and spoken English
- Proficient in written and spoken Malay Language
Expected Salary
$2600, $2800
Personal Information
- Age: 40 Years Old
- Gender: Female
Timeline
Tele Centre (Team Manager)
Tele Centre
07.2021 - Current
Terra Systems Pte Ltd (Call Centre Team leader)
10.2012 - 06.2021
Guangyang Secondary School -
Da Qiao Primary School -
Similar Profiles
Dineswari VenugopalDineswari Venugopal
Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)Customer Service Executive at Tele-centre Services Pte Ltd (BPO, Contact Centre, Helpdesk, Redemption Centres)
VELMURUGAN LOGESHWARANVELMURUGAN LOGESHWARAN
Customer Service Officer at AIC Tele-CentreCustomer Service Officer at AIC Tele-Centre
YUSOFF HAIKALYUSOFF HAIKAL
Customer Care Officer at Tele-Centre Pte LtdCustomer Care Officer at Tele-Centre Pte Ltd