Nor Dilah Walid

• Collect & bank in daily sales
• Handle petty cash
• Handle all admin/acct matters pertaining to the stall
• In-charge of liaising with government bodies
• Mail sorting incoming & outgoing
• Others

o Issuance of statutory certificates
o Handle quotations
o Manage surveyors
o Liaising with clients/agents for documentation
o Work closely with registry & crew department
o Validate & consolidate all data for record purposes

• Understand standard Trust agreements for administration & execution
• Execute instructions for account acceptance, account opening / closing, portfolio redemption, liquidation, loans, fund transfer and new investment
• Initiate online workflow and ensure follow-up for approval from Trust Officer
• Ensure account transactions and activities are in compliance with governing document, applicable laws and department policy

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Resolved customer problems and complaints.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handle full accounting both payable and receivable.
• Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
• Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
• Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
• Updated and maintained employee attendance records.

• Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
• Streamlined booking processes for increased efficiency and improved guest experience.
• Managed high call volume, ensuring prompt attention to all reservation requests and inquiries.
• Collaborated with team members to achieve department goals and maintain high levels of customer service.
• Verified guest information for accuracy, reducing errors in the reservation process.
• Handled cancellations and modifications professionally while adhering to airline policies and procedures.
• Resolved guest complaints professionally and efficiently, ensuring a positive experience despite any initial issues with the reservation process.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of airline products & services.

• Handle customer inquiries, complaints, billing questions and payment
  extension/service request.
• Manage a high volume of calls within a short time span.
• An exceptional team player - Successfully supported an understaffed
  call centre during cable breakdowns by taking on the workload of
  three employees.
• Resolve high volume of calls in any given week.
• Consistently meet performance benchmarks in all areas (speed,
  accuracy, volume).
• Cross sell services on 30% of calls, upgrading of home lines, call
  waiting, call forwarding, caller ID and phone/internet packages.