Nordiana Japri
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Mandai Wildlife Reserve
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Part Time Shift Manager (Barista)
Coffee Bean & Tea Leaf
06.2021 - 03.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
Retail Sales Associate
F1
09.2021 - 09.2022
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Internship Student
Ray Control Pte Ltd
09.2020 - 03.2021
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Part Time Ticketing
Golden Village
09.2019 - 09.2021
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Handled customer inquiries professionally and knowledgeably, resolving issues promptly to maintain positive relationships with patrons.
- Collaborated with team members to maintain theater cleanliness during busy periods, resulting in higher guest satisfaction ratings.
- Contributed to increased concession sales by promoting current specials and upselling items when appropriate.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Supported box office operations by accurately processing transactions and balancing cash drawers daily.
Education
Marine Engineering
ITE College Central
Singapore05.2021
Mechanical Technology
ITE College Central
Singapore01.2019
Si Ling Secondary School
Singapore01.2016
Wellington Primary School
Singapore01.2012
Skills
- Customer service
- Work in high-volume environment
- Teamwork and collaboration
- POS system operations
- Suggestive selling
Certification
- PSLE
- GCE N(A) LEVEL
- NITEC in MECHANICAL TECHNOLOGY
- HIGHER NITEC in MARINE ENGINEERING
- BASIC FOOD HYGIENE
- OCCUPATIONAL FIRST AID
- EXSA AWARD
- PERSONAL PERFORMANCE MANAGEMENT
- RESPOND to FIRE EMERGENCY in BUILDINGS
Languages
Malay
English
Timeline
Retail Sales Associate
Mandai Wildlife Reserve
08.2023 - Current
Retail Sales Associate
F1
09.2021 - 09.2022
Part Time Shift Manager (Barista)
Coffee Bean & Tea Leaf
06.2021 - 03.2024
Internship Student
Ray Control Pte Ltd
09.2020 - 03.2021
Part Time Ticketing
Golden Village
09.2019 - 09.2021
Marine Engineering
ITE College Central
Mechanical Technology
ITE College Central
Si Ling Secondary School
Wellington Primary School
Similar Profiles
Fiona GohFiona Goh
Senior Animal Trainer Presenter at Mandai Wildlife ReserveSenior Animal Trainer Presenter at Mandai Wildlife Reserve
Xin Ying LeeXin Ying Lee
Event Ambassador at Mandai Wildlife ReserveEvent Ambassador at Mandai Wildlife Reserve
Keith Jia JunKeith Jia Jun
Guest Relations Officer at Mandai Wildlife GroupGuest Relations Officer at Mandai Wildlife Group