Nordayana Bte Satibi
Singapore
Summary
A dedicated and resourceful Administrative Assistant with 9 years of experience providing administrative support in dynamic and deadline driven environments. Adept at maintaining strong professional relationship and providing exceptional support to all levels of staff
Overview
1
1
Certification
Work History
Admin Assistant
TECS Fire and Safety Training Pte Ltd
- Handle incoming calls, transfer messages. Engaging with customers of upcoming courses arrangement, venue and certificate collections. (face to face/ phonecalls)
- Prepare and organize Client’s confidentiality and sensitive document
- Document Control (Updating & Maintaining office records and filling system-reviewing files, records and critical information, confirming accuracy and compliance with policies and company procedures
- Data entry for submission to the authorities and agencies (Eg: WDA SCDF, MINDEF, Grassroots, Capitaland, MAS, HP, ICA , SMRT etc)
- Basic Accounting: Assisting Finance in payment collection via cash, Skillsfuture, check payment. Email clients on outstanding payment. Application of claims and Funding (Agencies)
- Prepare materials for upcoming courses
- Printing of certificates and issuance of approval candidates
- Provide office administration support as required
- Planning and prepare weekly schedule, updating on monthly roster and deployment of trainers and working as a team efficiently to ensure and achieve goals and target
Sales Advisor
Bodyshop Pte Ltd
- Having the knowledge of products to promote customers, cross selling and recommend products to their needs
- Greeting and interacting with customers attending to queries and complaints in a prompt and efficient professional matters and engaging in a friendly manner.
- Increase team success by establishing and enforcing company sales objectives, targets and motivating team to increase their efforts to achieve goals
- Meeting sales quota at the end of each workday, week and month. Used Point of sales system (POS) for transactions and maintain timely accurate information in system
- Stocking and organizing tasks in assigned sales area.
- Setting up products for upcoming promos
Pharmacy Assistant
Unity Pharmacy
- Educate and counselled customers on the correct usage and harmful effects of over-the-counter drugs and prescription medications
- Receiving and verifying incoming drug inventories, reporting to pharmacist discrepancies found in orders
- To list customer orders for Educated reservation on the equipment needed
- Dispensing medication over the counter via webcam with other pharmacist from other outlets to ensure prescription/medications given are issued correctly.
- Keeping customers record and confidentiality for records/referral
- Accomplishes department and organisation mission by completing related task needed. Working as a team efficiently to achieve target
Receptionist
Profitable Plots Pte Ltd
- Receiving visitors at front desk and direct them appropriately as per appointment (determine nature and purpose of their visit)
- Answering call and transferring to designated departments and providing information.
- Scheduling appointments for clients and setting up meeting rooms
- Collect, distribute and prepare mail, brochures, client contracts.
- Sending softcopies via emails and preparing brochures to courier services
- Provide administration support if required
Housekeeping Co-Ordinatoor
ANA Hotel
- Responsible for assigning attendants on their duties and inspecting work for conformance to prescribed standards of cleanliness.
- Increased employee's attendance records from passable to exceptional by emphasizing punctuality and being prepared to start work on arrival.
- Investigated complaints associated with housekeeping service and equipment.
- Coordinating work activities among departments.
- Responded to customers’ questions, requests, enquiries and complaints in a prompt and efficient professional manner either via phone or meeting in person.
- Write down reports on faulty equipment and informing technician for repairs.
Education
Secondary Level - undefined
Perform Spreadsheet Functions - undefined
Auston Institute of Management Pte Ltd
Skills
Microsoft Excel 2013 (Basic & Intermediate), Microsoft Word 2013 (Basic & Intermediate)
Training Management Services, Data Entry, Outlook, Basic Powerpoint, General/Office Administration, Basic Accounting, Customer Support
Certification
WSQ Respond to Fire Incident In Workplace
Timeline
Admin Assistant
TECS Fire and Safety Training Pte Ltd
Sales Advisor
Bodyshop Pte Ltd
Pharmacy Assistant
Unity Pharmacy
Receptionist
Profitable Plots Pte Ltd
Housekeeping Co-Ordinatoor
ANA Hotel
Secondary Level - undefined
Perform Spreadsheet Functions - undefined
Auston Institute of Management Pte Ltd