Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Norazman Hamid

Summary

Dynamic Academic Programme Manager at Orita Sinclair College, adept at strategic planning and relationship building. Spearheaded employability initiatives, enhancing student outcomes through tailored workshops and data-driven insights. Proven expertise in compliance and quality assurance, coupled with strong communication skills, driving continuous improvement in academic governance and operational excellence. Results-driven professional with strong background in management and operations. Known for optimizing team performance and driving projects to successful completion. Committed to collaboration and adapting to dynamic business needs. Proficient in strategic planning and effective communication.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Academic Programme Manager

Orita Sinclair College
02.2024 - Current
  • Provide career advisory and employability guidance to Music and Design diploma students, including one-to-one sessions, workshops, and graduating cohort preparation.
  • Oversee the end-to-end administration of academic programmes, covering timetabling, attendance, assessments, student records, and regulatory reporting.
  • Serve as the Internal Assessor for EduTrust, conducting independent reviews of academic and operational processes, ensuring alignment with EduTrust GD4 standards and readiness for external assessments.
  • Appointed as the Designated Institutional Resource for quality assurance and regulatory compliance, responsible for consolidating knowledge, maintaining evidence repositories, and supporting institutional audits.
  • Lead EduTrust audit and internal assessment cycles, preparing POMs, SOPs, AFIs, CAPs, and QA documentation, and advising management on continuous improvement measures.
  • Develop and maintain the Faculty Capability Matrix, mapping adjunct lecturers’ qualifications, skills, and teaching competencies to programme requirements and SkillsFuture Singapore (SSG) frameworks.
  • Manage the Master Attendance System, weekly dashboards, and regulatory attendance thresholds (75% / 90%), ensuring data integrity and timely interventions.
  • Coordinate across course managers, lecturers, and senior leadership to ensure academic governance, assessment standards, and student support policies are consistently upheld.
  • Contribute to strategic planning and institutional governance, aligning Orita Sinclair’s vision and mission with national Jobs-Skills Insights (JSI), workforce clusters, and industry relevance.
  • Support international academic collaborations (University of Derby, JMC Academy, Alibaba Cloud Academy) through documentation, curriculum mapping, and compliance with partnership requirements.
  • Produce reports and data insights for senior management, the Academic Board, and regulators, driving evidence-based decision-making for programme delivery, employability, and institutional growth.

Deputy Manager & Career Counsellor (CET / School O

Republic Polytechnic
12.2024 - 12.2024
  • Provided career guidance and counselling to students and adult learners across four academic schools (Engineering, Infocomm, Applied Science, Sports & Health) as well as Continuing Education & Training (CET) programmes.
  • Conducted one-to-one advisory sessions for final-year students and adult learners, covering job search strategies, resume writing, and interview preparation.
  • Designed and facilitated career development workshops on career exploration, networking skills, employability trends, and professional communication.
  • Played a key role in supporting students with special educational needs (SEN/ASD), ensuring access to inclusive career services and tailored employability interventions.
  • Partnered with employers across engineering, ICT, applied sciences, and healthcare sectors to co-develop career pathways, organise site visits, and expand job opportunities for graduating students.
  • Organised large-scale career fairs and employer engagement events, coordinating with industry partners to showcase opportunities, facilitate networking, and enhance student employability outcomes.
  • Led Graduate Employment Survey (GES) outreach, achieving improved participation rates and strengthening the accuracy of employment outcome reporting.
  • Collaborated closely with academic staff to embed career-readiness and employability elements into diploma curricula, ensuring students graduate with both technical knowledge and workplace skills.
  • Represented Career Services in cross-school projects and institutional initiatives, aligning career advisory with national skills frameworks and industry trends.
  • Facilitated professional development workshops for faculty to improve teaching methodologies.
  • Established partnerships with industry stakeholders to enhance learning opportunities for students.
  • Interviewed, performed background checks, hired, and trained 02 of associates in 2021.

Division Lead

AIC
03.2019 - 03.2020
  • Spearheaded volunteer management programmes under the Merdeka Generation Package and Active Ageing initiatives, engaging seniors, caregivers, and community stakeholders across Singapore.
  • Designed and implemented outreach strategies including workshops, intergenerational learning activities, and community dialogues to strengthen seniors’ participation in health and wellness programmes.
  • Led a team of staff and volunteers, providing direction, training, and performance monitoring to ensure delivery of high-quality services.
  • Coordinated with government agencies, healthcare providers, and NGOs to align volunteer engagement efforts with national ageing policy objectives.
  • Built and maintained strategic partnerships with community organisations, enabling greater reach and inclusivity in programme implementation.
  • Applied Tableau dashboards and data analytics to monitor volunteer participation, evaluate programme outcomes, and generate actionable insights for continuous improvement.
  • Enhanced the sustainability of volunteer networks by developing frameworks for volunteer retention, recognition, and skills development.
  • Strengthened AIC’s role as a trusted national agency supporting seniors’ health, social participation, and community integration.

Employment Support Specialist

SPD
01.2016 - 03.2019
  • Provided individualised career planning and coaching for persons with disabilities (PWDs), supporting them in exploring career options, preparing resumes, and developing interview skills.
  • Delivered on-the-job coaching and workplace integration support, helping clients adapt to new roles, build confidence, and achieve long-term employment sustainability.
  • Facilitated pre-vocational and employability training programmes, equipping clients with workplace readiness, communication, teamwork, and self-advocacy skills.
  • Partnered with employers to implement job redesign initiatives, assistive technology solutions, and workplace accommodations, ensuring accessibility and productivity for PWD employees.
  • Engaged HR managers and supervisors to promote inclusive hiring practices, conducting awareness sessions and employer briefings to strengthen understanding of disability inclusion.
  • Represented SPD at career fairs, outreach events, and industry dialogues, advocating for equitable access to employment opportunities.
  • Supported clients and employers in leveraging government funding schemes such as the Open Door Programme (ODP), enhancing hiring incentives, workplace modifications, and job retention outcomes.
  • Collaborated with cross-functional teams (social workers, therapists, job coaches) to deliver holistic employment support tailored to each client’s abilities and aspirations.
  • Achieved consistent job placement and retention successes, contributing to SPD’s reputation as a leader in advancing inclusive employment in Singapore.

Senior Human Resource Recruitment

OCS International Facilities Management
12.2012 - 12.2015
  • Oversaw end-to-end recruitment cycles across diverse roles, including technical, engineering, cleaning, security, and administrative functions for one of Singapore’s largest facilities management companies.
  • Partnered with business leaders and operations managers to forecast manpower requirements, ensuring timely deployment of staff to meet client contract obligations.
  • Developed and implemented strategic sourcing plans using job portals, recruitment drives, and community outreach, effectively addressing manpower shortages in a competitive sector.
  • Conducted interviews and assessments to evaluate candidates’ technical skills, work ethics, and cultural fit, ensuring alignment with company standards and client expectations.
  • Ensured compliance with MOM employment regulations, liaising with government agencies on work passes, quota management, and industry licensing requirements.
  • Streamlined recruitment workflows, reducing time-to-hire and improving workforce retention rates.
  • Enhanced the candidate experience by providing clear communication on hiring processes, expectations, and onboarding support, strengthening employer branding.
  • Supported workforce mobility by facilitating internal transfers and redeployment across contracts, optimising manpower resources for business continuity.
  • Contributed to employee relations and HR policy implementation, working closely with HR colleagues to maintain fair practices and regulatory compliance.

Senior Consultant

NTUC Research Administration Unit
05.2012 - 12.2012
  • Coordinated training and upskilling programmes to support NTUC’s mission of uplifting low-wage workers through improved employability and fairer career opportunities.
  • Introduced best sourcing initiatives to industry, advising employers on innovative hiring strategies to address manpower shortages, including tapping into low-wage worker pools and supporting their progression into higher-value roles.
  • Consulted with employers on adopting the Progressive Wage Model (PWM), ensuring structured wage progression, skills upgrading, and sustainable career pathways for lower-income workers.
  • Partnered with training providers and industry stakeholders to ensure programmes met labour market demands while raising productivity and wages for vulnerable worker groups.
  • Worked directly with companies to promote inclusive and fair employment practices, ensuring low-wage workers had access to continuous learning and career mobility.
  • Supported NTUC’s broader advocacy efforts by engaging employers through briefings, industry dialogues, and outreach activities, strengthening alignment with national manpower policies.

Career Consultant

Workforce Development Agency (Workforce Singapore
10.2009 - 04.2012
  • Delivered career advisory and employability coaching to jobseekers, including low-wage, mid-career, and displaced workers, supporting them in job matching and sustainable employment pathways.
  • Conducted skills profiling and career assessments, helping clients identify transferable skills and explore suitable industries aligned with labour market demand.
  • Facilitated job search workshops covering resume writing, interview techniques, networking, and workplace readiness, empowering jobseekers to re-enter the workforce confidently.
  • Partnered with employers to understand manpower requirements, introducing best sourcing initiatives to address hiring needs and promote inclusive recruitment practices.
  • Supported jobseekers in accessing WSQ training and SkillsFuture programmes, enabling upskilling and career transitions into growth sectors.
  • Contributed to WDA’s mission of uplifting vulnerable worker groups, including low-wage employees, by aligning them with Progressive Wage Model (PWM) pathways and government-supported employment schemes.
  • Collaborated with industry associations and community partners to expand outreach and improve awareness of national workforce initiatives.
  • Tracked and reported client outcomes to ensure programme effectiveness, feeding data into policy improvement and workforce development strategies.

Prison Officer

Singapore Prison Service
05.1998 - 09.2009
  • Maintained custodial security and safety within correctional facilities, while supporting rehabilitation initiatives.
  • Mentored inmates through structured rehabilitation programmes, equipping them with life skills for reintegration.
  • Developed strong competencies in discipline, crisis management, teamwork, and leadership under pressure.
  • Collaborated with multidisciplinary teams (counsellors, educators, psychologists) to support holistic inmate rehabilitation.

Education

Master of Arts - Special Inclusive Education With Distinction

University of Newcastle Australia
Australia
09-2024

Bachelor of Arts - Psychology With Sociology

Singapore University of Social Sciences
Singapore
09-2010

High School Diploma -

Institute For Retail Studies, University of Stirling
Republic Of Ireland
06-2005

No Degree - Retail Marketing

Temasek Polytechnic
Singapore
04-2001

GED -

Deyi Secondary School
Singapore
12-1990

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Staff development
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Business administration
  • Marketing
  • Negotiation
  • Product management
  • Business development
  • Key performance indicators
  • Expectation setting
  • Contract management
  • Lead generation
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Partnership development
  • Vendor management
  • Effective communication
  • Computer skills
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication

Certification

  • Global Career Development Facilitator (GCDF) – Certified Career Practitioner
  • WSQ Adult Educator modules (Curriculum Development, Facilitation, Assessment)
  • Tableau Data Analytics for Reporting
  • Practical Counselling

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Deputy Manager & Career Counsellor (CET / School O

Republic Polytechnic
12.2024 - 12.2024

Academic Programme Manager

Orita Sinclair College
02.2024 - Current

Division Lead

AIC
03.2019 - 03.2020

Employment Support Specialist

SPD
01.2016 - 03.2019

Senior Human Resource Recruitment

OCS International Facilities Management
12.2012 - 12.2015

Senior Consultant

NTUC Research Administration Unit
05.2012 - 12.2012

Career Consultant

Workforce Development Agency (Workforce Singapore
10.2009 - 04.2012

Prison Officer

Singapore Prison Service
05.1998 - 09.2009

Master of Arts - Special Inclusive Education With Distinction

University of Newcastle Australia

Bachelor of Arts - Psychology With Sociology

Singapore University of Social Sciences

High School Diploma -

Institute For Retail Studies, University of Stirling

No Degree - Retail Marketing

Temasek Polytechnic

GED -

Deyi Secondary School

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Norazman Hamid