Norazira Bte Baharudin
Singapore
Summary
‘Nitec’ Graduate. Seeking for career progression in the competitive working world. Spontaneous, able to work independently and exceeds expectations. Experienced with customer service, assisting clients with product selections, and resolving inquiries efficiently. Utilizes merchandising techniques to create appealing displays that attract customers and boost sales. Knowledge of inventory management and maintaining organized stockrooms to ensure smooth operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
02.2012
- Provided immediate basic first aid in event of an accident or illness on injured people.
- To be consistently alert at all times and able to react when situation calls for it
- Hearing heartbeat and testing the wrist vein for the first time to know if the patient is okay.
- Check the patient if he/she is alright
- Reason for Leaving: Completion of service
Regional Manager
Lovisa
11.2024 - Current
- Led regional sales initiatives to exceed performance targets across multiple locations.
- Conducted regular performance reviews, providing feedback to drive employee growth and accountability.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures
- Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
Store Manager
Lovisa
01.2022 - 11.2024
- Trained and mentored new employees on sales techniques and product knowledge.
- Resolved customer inquiries and complaints efficiently to enhance overall satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Assistant Store Manager
Lovisa
03.2019 - 01.2022
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Executed visual merchandising standards to enhance customer engagement and sales presentations.
- Addressed customer inquiries and resolved issues promptly to maintain high satisfaction levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Full Time Stylist
Lovisa
02.2018 - 03.2019
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping environment.
- Engaged in ongoing learning about fashion trends and brand collections to inform customer interactions.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Part-Time Retail Assistant
Crabtree
09.2016 - 01.2018
- Participated in promotional activities, effectively communicating offers to increase customer engagement.
- Monitored product displays for compliance with merchandising guidelines, enhancing visual appeal.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Part-Time Retail assistant
CK
06.2014 - 07.2014
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized store displays, ensuring merchandise was visually appealing and accessible.
- Learned product knowledge to provide informed recommendations, boosting customer satisfaction levels.
- Contributed to store cleanliness and upkeep, promoting a welcoming atmosphere for shoppers.
Education
NITEC in BUSINESS SERVICES - Business
ITE College West
Choa Chu Kang01.2016
N level - Business
Ahmad Ibrahim Secondary School
Singapore01.2015
PSLE -
Evergreen Primary School
Singapore01.2011
Skills
- Customer Relations
- Office Management
- Microsoft Office Programs
- Leadership
- Teamwork
- Customer service
- Customer assistance
- Patience and empathy
- Flexible schedule availability
- Complaint handling
- Product merchandising
- Loss prevention
- Fashion sense and styling
- Customer engagement
- Visual merchandising
- Team cooperation
- Strong communication and interpersonal skills
- Positive customer engagement
- Engaging with diverse customers
- Goal driven
- Decision-making
Certification
- 2010 SAC Excellence Award in Angklung
- 2012 Received Good Character Award for school core values
- 2012 First Aid Course Training
- 2013 Received Academic Award for L1B2
- 2013 Promoted to the rank of Corporal in Concert Band
- 2014 Participated for Drama-In-Curriculum
Language Abilities
English Written and Spoken – Advanced
Malay Written and Spoken – Advanced
Bahasa Indonesia Spoken – Intermediate
Timeline
Regional Manager
Lovisa
11.2024 - Current
Store Manager
Lovisa
01.2022 - 11.2024
Assistant Store Manager
Lovisa
03.2019 - 01.2022
Full Time Stylist
Lovisa
02.2018 - 03.2019
Part-Time Retail Assistant
Crabtree
09.2016 - 01.2018
Part-Time Retail assistant
CK
06.2014 - 07.2014
02.2012
NITEC in BUSINESS SERVICES - Business
ITE College West
N level - Business
Ahmad Ibrahim Secondary School
PSLE -
Evergreen Primary School
Hobbies
Bowling, Football
Date of Availability
January 2026
Section name
Thank you in advance, for your attention and consideration of my application.