Nor Azimah Binte Mohamed Yassin (Emma)
Summary
Professional quality as Administration, Guest relations and Client servicing and for 18 years' in fast-paced industries such as Architecture, Telecommunication, Media, Content Marketing Agency, Airlines, F&B & Investment. A dedicated and proactive professional who works well under pressure, enjoys new challenges, is a strong team player, with the flexibility to adapt to changing situations and requirements. Highly analytical and confident leader with demonstrated skills in assessing problem areas, managing multiple projects simultaneously, and maintaining a clear perspective of goals and objectives. Valued by clients, internal, and external stakeholder and a personnel for integrity, patience, honesty, and consistently providing superior levels of customer-focused service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Admin Executive
SAA Architects Pte Ltd
09.2021 - Current
- Assist Deputy CEO and Principal in travel claims, weekly timesheet report and updating monthly staff list.
- Any other duties as may reasonably be required by the Directors or the Managers.
- Raising Purchase Requisition, process invoices though S4 Hana and liaise with Accounts Payable for payment processing.
- Raising new vendor creation for sub-consultants or Contract for Service.
- Drafting Contract for Service for short-term employment and assist in onboarding and offboarding matters.
- Applying for Visa for sub-consultants.
- Tender and bidding preparation which includes checking opportunities in Gebiz and Sesami, liasing with multiple vendors, sub-consultants together with internal and external stakeholders. And ensuring the quality submission file is executed before the dateline.
- Organize meetings with internal and external stakeholders and preparing meeting materials.
- Covering of duties for Assistant Admin Manager and Senior Admin Executive.
Senior Administrative Assistant
Singtel
04.2018 - 09.2021
- Manage Director's calendar, assessing priority of appointments and reallocation when necessary
- Process Director's correspondence, ensuring that incoming correspondence is dealt with by the Director/or on behalf of the Director, or other staff as appropriate.
- Assist Director in researching and following up with action on matters which fall within the Director's responsibility - chasing responses, triggering follow-up action.
- Produce documents, briefing papers, budget reports and presentations for the Director.
- Raising PO through SAP and liase with AP for payment processing.
- Organize meetings and ensure that Director is well prepared for meetings, preparing agendas, pre-meeting briefings and meeting papers.
- Tracking of fixed assets within the department
- Covering of duties for VP's personal assistant wherever she's on leave.
- Source out quotations as and when needed.
- Assisting the engineers to close the projects in G-Tech for final posting.
- Involved in UAT session for new software.
- Any other duties as may reasonably be required by the Director or the Managers.
Personal Assistant
Proof Perfect Digital
01.2017 - 02.2018
- Communicate internally and externally with stakeholders.
- Project planning, delivery, client interaction, trouble shooting of issues, managing project operational parameters and people management.
- Work with Sales Manager to achieve the project goals
- Manages the project execution with selected
- Customer liaison pertaining to quotes/invoices/project status
- Monthly statement of account to customers
- Preparation of invoices to customers
- Dealing and escalating internal queries about credit issues
- Generation and emailing aging reports to Business Leaders
- Preparing and emailing reminders regarding overdue accounts
- Preparation of quotations
- Provide necessary administrative support and assistance in project sales & CEO
- Project coordination with Art Director & Head Copywriter
- Data entry for Account Payables, Account Receivables, Payment Vouchers and Receipt Vouchers
Guest Relations Executive
ME@OUE
06.2016 - 12.2016
- Consistently provide professional, friendly and engaging service
- Skillfully promote items n beverage lists and restaurant specials
- Display enthusiasm and knowledge about the restaurant's menu and products
- Routinely support other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Address guests complaints and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Develop and maintain positive working relationships with others to reach business goals
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
Guest Relations Leader
Ce La Vie
01.2011 - 03.2016
- Consistently provide professional, friendly and engaging service
- Skillfully promote items n beverage lists and restaurant specials
- Display enthusiasm and knowledge about the restaurant's menu and products
- Routinely support other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Set dining table according to type of event and service standards
- Address guests complaints and served replacement menu items promptly
- Routinely cleaned work areas, glassware and silverware throughout each shift
- Develop and maintain positive working relationships with others to reach business goals
- Demonstrate genuine hospitality while greeting and establishing rapport with guests
- Created company's first department manual including training
Personal Assistant
Manulife
02.2010 - 12.2010
- Handle all incoming information requests for several busy executives
- Screen personal and business calls and direct them to the appropriate party
- Execute basic banking and bookkeeping tasks
- Source and order office equipment and supplies
- Manage and review filing and office systems
- Monthly presentation
- Organize and attend meetings, including compiling all document and reports ahead of time
Passenger Services Officer
Singapore Airline Terminal Services
12.2007 - 01.2010
- Ensure all crew members and passengers had complete paper credentials for admittance to all countries
- Direct ground crews in loading and unloading of aircraft cargo or baggage
- Coordinate communication between air traffic control and maintenance personnel
- Determine special assistance needs of passengers
- Control arriving, departing and transitioned aircraft in the airport
- Greet passenger, verify tickets and direct passengers to assigned seats
- Address passengers concerns about delayed and cancelled flights and help to resolve the issue through
Guest Relation Officer
Orchid Country Club
11.2005 - 11.2007
- Greet guests in a timely and professional manner
- Organize and implement guest programs/plans that anticipate and meet guest needs and interest
- Receive beverage orders from waitress/ waiters and deliver beverages to guests
- Enthusiastically and appealingly describe food and drink specials to guests
- Process orders on a computerized Point of Sale
- Set up glassware and liquor prior to events
- Strict cash handling procedures
- Preparing and emailing reminders regarding overdue accounts
- Generation and emailing aging reports to Business Leaders
- Monthly statement of account to customers
- Preparation of invoices to customers
- Manage bar revenues
Education
Bachelor of Business - Human Resource Management And Business Law
Murdoch University
Singapore05.2025
Diploma in Business Law -
Kaplan Higher Education
Singapore07.2016
N Level -
Orchid Park Secondary School
Singapore11.2004
PSLE Certificate -
Xishan Primary School
Singapore11.2000
Skills
- Quickbooks
- Xero
- SAP HANA
- Windows 98
- Windows XP
- Windows 10
- Microsoft Office Suite
- G-Tech
- Adaptability
- Budgeting & Strategic planning
- Communication
- Discretion and loyalty
- Flexibility
- Interpersonal skills
- Negotiating skills
- Networking
- Organizational skills
- Proactive approach
- Strategic Multitasking
- S4 Hana
- Business Development
- Inventory Control
- Customer Relations
- Project Management
- Time Management
Certification
- Business Skills
- Business Fundamentals
- Introduction to Management
- Personnel Management
- Legal Research and Writing
- Laws and Conveyance
Availability
1 month notice
Personal Information
Nationality: Singaporean
Timeline
Admin Executive
SAA Architects Pte Ltd
09.2021 - Current
Senior Administrative Assistant
Singtel
04.2018 - 09.2021
Personal Assistant
Proof Perfect Digital
01.2017 - 02.2018
Guest Relations Executive
ME@OUE
06.2016 - 12.2016
Guest Relations Leader
Ce La Vie
01.2011 - 03.2016
Personal Assistant
Manulife
02.2010 - 12.2010
Passenger Services Officer
Singapore Airline Terminal Services
12.2007 - 01.2010
Guest Relation Officer
Orchid Country Club
11.2005 - 11.2007
Bachelor of Business - Human Resource Management And Business Law
Murdoch University
Diploma in Business Law -
Kaplan Higher Education
N Level -
Orchid Park Secondary School
PSLE Certificate -
Xishan Primary School
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