Summary
Overview
Work History
Education
Skills
Timeline
NORAZILAH ZAINUDIN

NORAZILAH ZAINUDIN

Summary

Driven by a commitment to excellence, I leveraged my customer support and data entry skills at APPCO to enhance customer satisfaction and streamline operations. My proactive complaint handling and precise data management led to significant improvements in service quality and operational efficiency, showcasing my ability to deliver results and maintain a customer-focused approach.

Overview

20
20
years of professional experience

Work History

Customer Service Officer

PUNGGOL BILLIARD PTE LTD
05.2010 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Data Entry Clerk

APPCO
09.2003 - 12.2006
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.

Education

Nitec - Electronic Engineering

ITE DOVER
06.1997

Skills

  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus

Timeline

Customer Service Officer - PUNGGOL BILLIARD PTE LTD
05.2010 - 12.2023
Data Entry Clerk - APPCO
09.2003 - 12.2006
ITE DOVER - Nitec, Electronic Engineering

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NORAZILAH ZAINUDIN