Overview
Work History
Timeline
Hi, I’m

NORAZHAR BIN ABDUL RAHIM

Overview

16
years of professional experience

Work History

Self-Employed

Foodpanda Rider
01.2020 - Current

Job overview

  • Manage collection and delivery of orders with strong customer service.
  • Ensure accurate and timely deliveries while adhering to safety guidelines.
  • Handle cash transactions and resolve customer issues promptly.

W Singapore - Sentosa Cove, Marriott International

Concierge Team Leader
01.2019 - 01.2020

Job overview

  • Led and supervised concierge team to deliver luxury-level guest experience.
  • Planned rosters, coordinated limousine/valet/yacht/golf arrangements.
  • Department Trainer for SOPs (How It's Done) and service standards.
  • Managed Medallia guest feedback and ensured service recovery processes.

W Singapore - Sentosa Cove, Marriott International

Concierge
01.2017 - 12.2017

Job overview

  • Delegated tasks to Bellman & Wheels teams for smooth lobby operations.
  • Conducted monthly training (service basics, service recovery, operations).
  • Managed limousine transfers, reservations, lost-and-found, courier services.

W Singapore - Sentosa Cove, Marriott International

Welcome Bell Captain
01.2016 - 12.2016

Job overview

  • Ensured lobby and bag-handling operations ran smoothly.
  • Trained and mentored Bellman on brand standards.
  • Delivered SPG loyalty "Wow Moments" to enhance guest experience.

W Singapore - Sentosa Cove, Marriott International

Welcome Bellman
01.2015 - 12.2015

Job overview

  • Handled guest luggage, transport requests, and concierge support duties.
  • Provided insider recommendations for attractions and dining.
  • Used Lightspeed software for guest details and service tracking.

W Singapore - Sentosa Cove, Marriott International

Wheels
01.2013 - 12.2013

Job overview

  • Managed airport transfers, valet services, and traffic coordination.
  • Specialized in driving premium continental cars.
  • Ensured smooth guest arrival/departure flow.

Pan Asia Logistics Pte Ltd

Warehouse Admin / Assistant
01.2011 - 01.2012

Job overview

  • Supported cargo picking, container stuffing, forklift operations, SAP documentation, inbound/outbound logistics.

REC Cells Pte Ltd

Cells Technician
01.2010 - 01.2011

Job overview

  • Managed production line operations, troubleshooting, log checking, and handling photovoltaic cells.

Timeline

Foodpanda Rider

Self-Employed
01.2020 - Current

Concierge Team Leader

W Singapore - Sentosa Cove, Marriott International
01.2019 - 01.2020

Concierge

W Singapore - Sentosa Cove, Marriott International
01.2017 - 12.2017

Welcome Bell Captain

W Singapore - Sentosa Cove, Marriott International
01.2016 - 12.2016

Welcome Bellman

W Singapore - Sentosa Cove, Marriott International
01.2015 - 12.2015

Wheels

W Singapore - Sentosa Cove, Marriott International
01.2013 - 12.2013

Warehouse Admin / Assistant

Pan Asia Logistics Pte Ltd
01.2011 - 01.2012

Cells Technician

REC Cells Pte Ltd
01.2010 - 01.2011
NORAZHAR BIN ABDUL RAHIM