NOR' ASHIQIN ABDULLAH
Singapore
Summary
Equipped with strong problem-solving abilities and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Manager
AFZ Services
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Directed hiring for new employees.
- Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
- Negotiated favorable contracts with benefit providers, reducing overall costs to the organization.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Executive Assistant (Accounts Receivables)
1FSS
12.2017 - 02.2020
- Follow up with insurance companies and patients on outstanding bills for timely payment
- Resolve billing disputes by coordinating with relevant parties
- Ensure accurate recording of collection activities
- Collaborate with stakeholders on accounts receivable (AR) matters
- Prepare and submit monthly reports promptly
- Answered high volume of phone calls and email inquiries.
Billing Executive
Johns Hopkins Singapore
03.2015 - 12.2017
- Lead and guide the Billing team and oversee billing operations
- Coordinate with external institutions on billing matters
- Ensure accurate and timely claims submission, including overseas insurance
- Handle patients or next-of-kin dispute about billing and payments
- Maintain accurate billing records
- Verify third-party services and billing
- Manage monthly financial closings, year-end audits, and Medisave processes
- Update billing policies, manage receivables and revise charge codes prices in PAS system
- Perform other tasks assigned by Director of Operations and Finance
Senior Patient Service Associate
Institute of Mental Health
05.2000 - 03.2015
- Lead junior Patient Service Associate in registration, admission and scheduling tasks
- Support finance department with billing and cash collection
- Oversee service counters to ensure smooth daily operations
- Train and supervise new Patient Service Associates
- Plan monthly rosters for Patient Service Associates
- Participate in quality improvement projects
- Manage service recovery and advise patients in challenging situations
- Perform additional tasks such backlog clearance, UAT (User Acceptance Testing) participation, Walk-away Reports and Room Scheduling
- Handles public email inquiries
Education
Bachelor of Arts - Business Administration
BIRMINGHAM CITY UNIVERSITY
11-2022
Diploma - Environmental Services
AAARYA BUSINESS COLLEGE PTE LTD
03-2021
Diploma - Business Administration
PSB ACADEMY
11-2012
Skills
- Customer service
- Team leadership
- Decision-making
- Business administration
- Staff management
- Verbal and written communication
Accomplishments
- Service Champion Award by IMH (July 2006 to June 2007)
- Star Award for Service Excellent by Spring Singapore 2005
- Gold Award for Service Excellent by Spring Singapore 2004
- Service Champion Award by NHG (January to March 2003)
Timeline
Manager
AFZ Services
03.2020 - Current
Executive Assistant (Accounts Receivables)
1FSS
12.2017 - 02.2020
Billing Executive
Johns Hopkins Singapore
03.2015 - 12.2017
Senior Patient Service Associate
Institute of Mental Health
05.2000 - 03.2015
Bachelor of Arts - Business Administration
BIRMINGHAM CITY UNIVERSITY
Diploma - Environmental Services
AAARYA BUSINESS COLLEGE PTE LTD
Diploma - Business Administration
PSB ACADEMY
Similar Profiles
Shahra SSShahra SS
OFFICE ADMINISTRATOR at PRO Engineering Consultancy AFZ.OFFICE ADMINISTRATOR at PRO Engineering Consultancy AFZ.
BILAL AHMADBILAL AHMAD
Customer Service Asistant at AGROASIA International Company AFZCustomer Service Asistant at AGROASIA International Company AFZ
Courtney ClaytonCourtney Clayton
Escalation Supervisor at MTM-Healthcare Services-Public Transit ServicesEscalation Supervisor at MTM-Healthcare Services-Public Transit Services