Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Customer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: Singapore
Open to relocation: No
Open To Work
Norashila Ameer Hamzah
Singapore,Singapore
Work Preference
Summary
Detail-oriented receptionist experienced in managing appointment scheduling and enhancing customer interactions. Known for building rapport with clients and implementing process improvements that reduce wait times and enhance the overall guest experience.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Personable and energetic,committed to delivering excellence in all facets of customer service and administrative support.
Overview
19
19
years of professional experience
Work History
Spa Receptionist
Zuyi Body Wellness & Foot Spa
Ang Mo Kio New Town, Singapore
10.2022 - Current
- Collaborated with team members to maintain smooth operations during peak hours.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Redeemed coupons to discount purchases.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Implemented improvements in checkout procedures to reduce wait times for customers.
Spa Receptionist
Chrysalis
Ang Mo Kio New Town, Singapore
01.2018 - 10.2018
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Communicated with spa team members if clients canceled or changed appointment times.
- Managed financial transactions accurately, upholding company standards of fiscal responsibility.
- Participated in staff meetings to stay informed about current promotions, new services, or other relevant updates within the spa industry.
- Resolved client concerns with empathy and professionalism, maintaining positive reputation.
Spa Receptionist
RN Spa
Holiday Inn Hotel Cavenagh Road
07.2015 - 11.2015
- Managed appointment scheduling and client inquiries to optimize service flow.
- Provided exceptional customer service, ensuring a welcoming atmosphere for clients.
- Coordinated with therapists to streamline treatment logistics and enhance client satisfaction.
- Maintained accurate records of services rendered and client preferences for personalized care.
- Developed promotional materials to increase awareness of spa services and packages.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
Receptionist
Adorma Beauty Wellness
Ang Mo Kio New Town, Singapore
10.2012 - 05.2014
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Coordinated communication between clients and staff, enhancing customer service experience.
- Maintained accurate records of appointments and client interactions using scheduling software.
- Responded to client inquiries promptly, providing information on services and products offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Cashier
Orientus Resort Pte Ltd
Mornington Crescent
04.2007 - 09.2010
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, providing prompt and effective resolutions.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to streamline service operations during peak hours.
- Monitored inventory levels, ensuring availability of essential items for sale.
- Implemented improvements in checkout procedures to reduce wait times for customers.
- Provided feedback to management on customer preferences and service enhancements.
Education
High School Diploma -
BARTLEY SECONDARY SCHOOL
JALAN BUNGA RAMPAI01-2004
PSLE CERT -
YIO CHU KANG PRIMARY SCHOOL
01-2000
Skills
- Strong organization
- Telephone support
- Patience and composure
- Building rapport
- Service promotions
- Front desk management
- Payment processing
- Punctual and reliable
- Computer proficiency
- Attention to detail
- Records maintenance
- Team collaboration
- Staff management
- Customer complaint resolution
- Reliability
- Courteous and professional
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Spa Receptionist
Zuyi Body Wellness & Foot Spa
10.2022 - Current
Spa Receptionist
Chrysalis
01.2018 - 10.2018
Spa Receptionist
RN Spa
07.2015 - 11.2015
Receptionist
Adorma Beauty Wellness
10.2012 - 05.2014
Customer Service Cashier
Orientus Resort Pte Ltd
04.2007 - 09.2010
High School Diploma -
BARTLEY SECONDARY SCHOOL
PSLE CERT -
YIO CHU KANG PRIMARY SCHOOL