Noraizah Idris
Singapore
Summary
With a passion for engaging with people, I am eager to transition into a customer service-focused role. I have a genuine love for interacting with others and a natural inclination for understanding customer needs and providing exceptional assistance. I thrive on the challenge of delivering top-notch service and adeptly manage inquiries through various channels, ensuring each interaction leaves a positive impression. My commitment to accuracy and continuous learning keeps me informed and equipped to meet evolving customer demands.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Temp Customer Service
SP Services Pte Ltd
06.2024 - 09.2024
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assist members of the public with their enquiries on Sp Services
- Provided excellent customer service to a diverse client base, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Assisted with processing application, returns, and refunds, adhering to company policies and procedures.
- Managed approximately 20 incoming walk-in per day from Customers
Customer Service (Temp)
Terra Systems
01.2024 - 04.2024
- Manage approximately 25 inquiries through email and both incoming and outgoing calls for government projects
- Attentively listen to customers, grasping their needs to offer suitable solutions or assistance
- Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns
- Accurately and comprehensively document customer interactions and transactions in the system
- Stay informed about product knowledge, policies, and processes to furnish accurate and relevant information to customers.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
IT Support
Hitachi
12.2022 - 05.2023
- Service delivery supporting of student and teachers on Mac and PC mobile and tablet
- Responding to telephone calls, email and personnel requests for technical support
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Troubleshooting problems across both Windows and Mac operating systems and applications
- Receive Service Request/Incident through phone, email and Helpdesk tool
- Technical support at the EUC and network level: PC, iPad, Laptop, WAN and LAN
- User Account Management (Add, Delete and Change) and follow Change Management processes
- Handle alarms raised by monitoring tools
- Remotely assist users with support needs
- Follow up on outstanding requests and ensure timely resolution
- Manage and monitor internal assets to ensure accurate inventory.
Senior Associate Engineer
ST Engineering PTE LTD
09.2019 - 09.2021
- Handled a volume of 30 to 70 calls per day troubleshooting various desktop and laptop remote issues like network/USB connectivity, wifi connection, VPN, webex password resets, printer issues, etc
- Performed daily hands-on and remote troubleshooting and repair, including password resets to quickly resolve software issues locally
- Utilized Bomga remote desktop software for troubleshooting and resolution
- Well developed skills in analyzing and resolving technical errors in an effective manner within reasonable timeframe
- Ability to concentrate in different tasks simultaneously
- Passionate for learning and sharing knowledge and skills
- Ability to outperform and maintain consistency in the quality of work
- Dedicate to provide satisfactory customer service.
Helpdesk Support Engineer
AIA CO LTD
03.2004 - 06.2019
- Respond to phone calls / customer emails
- Provide 1st level and 2nd Level support including, but not limited to, problem identification, root cause analysis, case escalation, timely resolution of issues or problems, monitoring, preventive maintenance and implement necessary measures to prevent future recurrence of similar incidents
- Capable of managing on-site service arrangements effectively
- To provide assistant & support in setting up & troubleshooting office related IT issues for equipment such as desktops, laptops, printers & MFPs
- To respond to and provide technical support via emails, remote applications, as well as on-site visits (if necessary).
System Engineer
Standard Chartered Bank
10.2000 - 01.2004
- Decreasing SLA troubleshooting time for different location by helping using remotely from 3 buildings when my colleague busy and unable to complete at their own location
- Migrating of Windows 95 to Windows NT 4.0 Workstation Backup of Ntserver, netware using Arc serve Desktop support on hardware and software for 300 users.
IT Engineer
Alban tay Mahtani and De Silva
06.2000 - 09.2000
- Migrate Netware to NT Server 4.0 Create User Account & password in Active Directory, Desktop support for hardware and software for 75 users.
EUC Engineer
GE Pacific LTD
11.1999 - 05.2000
- Migrate Winnt 3.51 to NT Server 4.0 Vendor negotiation for Server/Pc/Peripheral procurement Desktop support for hardware and software for 400 users Lead a team of 5 Engineers for Winnt 3.51 migration to Winnt 4.0 migration and Windows 95 migration Accomplishment - Decreasing hardware and software support time by >30%
- Implemented an ghost imaging procedure between SCSI and IDE hard disk cutting down manual installation time by >80.
Administrator Associate
Bectel International(EDS international)
03.1999 - 10.1999
- Contract System, Onsite and Walk
- TroubleShoot Application Issues, Operating System Issues or In-House Application Issues
- TroubleShoot Hardware issue for Laptop, PC, Monitor, Printer and IP Phone
- Configure, Installing of Application, Deployment of Computers
- Quick Problem solver Recognition :- By user Shanti pillay (Noraizah has been very attentive and Deserve very high Marks for service).
Field Service Engineer
SCS Services LTD, Merrill Lynch
05.1998 - 02.1999
- Prepare Image and Windows NT migration deployment
- Singapore Cable vision
- TroubleShoot Hardware issue for Laptop, PC, Monitor, Printer
- Provided on-call support for critical problems issues related to Software and Hardware.
Software Support Engineer
SBS, Asian Jupitor Systems, Onsite
01.1998 - 04.1998
- TroubleShoot Application Issues, Operating System Issues or In-House Application Issues
- TroubleShoot Hardware issue for Laptop, PC, Monitor, Printer and IP Phone
- Configure, Installing of Application, Deployment of Computers.
Software Support Executive
Prinset International - Spore, Singapore
01.1992 - 12.1994
- Provide after sales services for printer, PC and software problems
- Provide training for end user on Printer use
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Computer Teacher
Premier Cooperative Society - Spore, Singapore
01.1990 - 12.1991
- Teaching ranging from students to Adults on Software application and programming languages
- Prepare notes for teaching.
Education
Professional Certificate in e-Commerce -
SMU Academy
Professional Certificate in Digital Marketing -
SMU Academy
YouTube Marketing course -
@Ask Training
04.2022
Introduction to Drones -
Republic Poly
03.2022
Adobe Photoshop (Video Editing Technical Skill) -
MF MEDIA ACADEMY PTE LTD
12.2021
'N' Level -
Staffordshire University
01.1996
Higher Diploma in Computer Studies -
Staffordshire University
01.1996
Skills
- Ms Office O365
- Service Now
- Excellent customer service skills
- Excellent problem-solving abilities
- Meticulous
- SAP
- Adobe Photoshop video editing
- MySQL
- Facebook ads
- Social Media Marketing
- Macbook
- Windows 10
- YouTube Marketing
- Video Editing
- WordPress site for Conversion
- Basic Drone handling
- Linux
- Analytical Thinking
- Persuasive Communication
- Creative Thinking
- Project Management
- Footprint
- Ipad and Apple phone
Certification
- Customer Service Course by LoHei
- Certificate in Para Counseling
- Digital Marketing - Social Media Marketing (Synchronous E-Learning) SMU
- Digital Marketing - Building a WordPress Site for Conversion SMU
- Provide Germs Service by Singapore Workforce Skills Qualifications
- Bloomberg Technology Training Certification
- HTC Closing Course By Dan Lok
Accomplishments
- Achieve an SLA troubleshooting time at different locations by helping using remotely from 3 buildings
- Implemented an ghost imaging procedure between SCSI and IDE hard disk cutting down manual installation time by >80%
Personal Information
- Available: September 24
- Gender: Female
- Nationality: Singaporean
Timeline
Temp Customer Service
SP Services Pte Ltd
06.2024 - 09.2024
Customer Service (Temp)
Terra Systems
01.2024 - 04.2024
IT Support
Hitachi
12.2022 - 05.2023
Senior Associate Engineer
ST Engineering PTE LTD
09.2019 - 09.2021
Helpdesk Support Engineer
AIA CO LTD
03.2004 - 06.2019
System Engineer
Standard Chartered Bank
10.2000 - 01.2004
IT Engineer
Alban tay Mahtani and De Silva
06.2000 - 09.2000
EUC Engineer
GE Pacific LTD
11.1999 - 05.2000
Administrator Associate
Bectel International(EDS international)
03.1999 - 10.1999
Field Service Engineer
SCS Services LTD, Merrill Lynch
05.1998 - 02.1999
Software Support Engineer
SBS, Asian Jupitor Systems, Onsite
01.1998 - 04.1998
Software Support Executive
Prinset International - Spore, Singapore
01.1992 - 12.1994
Computer Teacher
Premier Cooperative Society - Spore, Singapore
01.1990 - 12.1991
Professional Certificate in e-Commerce -
SMU Academy
Professional Certificate in Digital Marketing -
SMU Academy
YouTube Marketing course -
@Ask Training
Introduction to Drones -
Republic Poly
Adobe Photoshop (Video Editing Technical Skill) -
MF MEDIA ACADEMY PTE LTD
'N' Level -
Staffordshire University
Higher Diploma in Computer Studies -
Staffordshire University
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