NORAISHA NOOR
Summary
Driven Retail Sales Associate with proven success at Heel & Toe, enhancing customer satisfaction and store environment. Excelled in cash handling and point of sale operations, contributing significantly to team targets. Demonstrated exceptional communication skills, resolving customer issues effectively. Achieved a notable increase in customer loyalty through expert product recommendations and efficient problem-solving.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Heel & Toe
11.2008 - 04.2012
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Sales Associate
Watsons
11.2007 - 07.2008
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Secondary 3 -
Bukit View Secondary School
Bukit Batok04.2001
PSLE -
Marsiling Primary School
Woodlands12.1998
Skills
Cash Handling
Timeline
Retail Sales Associate
Heel & Toe
11.2008 - 04.2012
Retail Sales Associate
Watsons
11.2007 - 07.2008
Secondary 3 -
Bukit View Secondary School
PSLE -
Marsiling Primary School
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