Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Nor'Aini Othman

Nor'Aini Othman

Summary

Energetic and detail-driven insurance operations professional with 20+ years of experience in policy administration, broker support, customer service and documentation accuracy. Skilled in improving processes, ensuring compliance and supporting internal teams and external partners. Currently pursuing a Diploma in Business Management.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Business Processing Assistant

Tokio Marine Group
01.2008 - 06.2025
  • Provided customer service for policy enquiries and broker support
  • Created/modified client/broker codes: updated UEN, GST and Paynow details
  • Drafted policy clauses and endorsements: processed and issued new policies
  • Verified policy document accuracy and coordinated online uploads

Executive Assistant | Personal Lines

HSBC Insurance Brokers
09.1996 - 07.2007
  • Generated Quotations, sourced insurer quotes and issued Cover Notes
  • Managed Motor and Houseowner Insurance policies for HSBC Bank customers
  • Handled renewals, documentations and ML compliance
  • Previous role: Data Entry for motor hire purchase, insurance updates and renewal notices

Marketing Admin Assistant

Couture Publishing
01.1995 - 01.1996
  • Assisted in preparing Health and Wine & Dine magazines on monthly basis
  • Supported magazine sales, distribution and events launched at World Trade Centre and local hotels

Data Entry & Desktop Publishing

Altron School of Computing
01.1992 - 01.1995
  • Entered school database records and prepared school training notes.
  • Assisted trainers via scanning and compiling training manuals.
  • Entered invoices, general ledgers, balance sheets, voter rolls and consignment records (Australia & United Kingdom)

Data Entry Operator

TNT Computer Services
01.1984 - 01.1991
  • Entered invoices, general ledgers, balance sheets, voter rolls and consignment records (Australian & United Kingdom)

Education

Diploma - Business Management

GCE 'O' Level - undefined

Skills

  • Insurance Policy Processing & Endorsements
  • Customer Service & Broker Support
  • Data Entry & Records Management
  • Quotations & Renewals Preparation
  • Compliance & Documentation
  • Administrative & Desktop Publishing Support
  • Event & Publication Coordination
  • Accuracy, Reliability & Attention to Detail
  • Office & Productivity Software
  • Microsoft Words, Excel, Publisher, Powerpoint, Outlook and Lotus Notes

Certification

  • Certificate in General Insurance
  • Certificate in General Insurance Broking
  • M5 Certificate
  • Health Insurance (HI) Certification

Timeline

Business Processing Assistant

Tokio Marine Group
01.2008 - 06.2025

Executive Assistant | Personal Lines

HSBC Insurance Brokers
09.1996 - 07.2007

Marketing Admin Assistant

Couture Publishing
01.1995 - 01.1996

Data Entry & Desktop Publishing

Altron School of Computing
01.1992 - 01.1995

Data Entry Operator

TNT Computer Services
01.1984 - 01.1991

GCE 'O' Level - undefined

Diploma - Business Management

Nor'Aini Othman