Noraini Mohamed Noor
Summary
Dynamic and dedicated waitress with extensive experience at Harry's Bar, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective order taking and complaint resolution. Strong multitasking skills and attention to detail ensure a seamless dining experience, even in high-pressure environments.
Overview
2004
2004
years of professional experience
Work History
Waitress
Harry's Bar
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Upsold menu items effectively, enhancing overall dining experience for guests.
Waitress
Thumper
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Took and processed customer orders accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and satisfaction of customer requests.
- Assisted in training new waitstaff, promoting adherence to service protocols and company policies.
Waitress
Chickey Monkey
- Provided excellent customer service, ensuring a positive dining experience for all guests.
- Took and processed customer orders accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and satisfaction of customer requests.
- Developed knowledge of menu items to make recommendations and answer guest inquiries effectively.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Cashier
Liquid Room
04.2000 - 08.2003
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Education
No Degree -
Secondary School
Singapore Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Order taking
Attention to detail
Cash handling
Decision-making
Hospitality service expertise
Handling complaints
Timeline
Cashier
Liquid Room
04.2000 - 08.2003
Waitress
Harry's Bar
Waitress
Thumper
Waitress
Chickey Monkey
No Degree -
Secondary School