Nora Majid
Summary
Dynamic professional with extensive experience in optimizing productivity, efficiency, and service quality across diverse environments. A dependable and ethical support specialist and leader, combining advanced organizational, technical, and business acumen to drive results. Proven ability to collaborate effectively with cross-functional teams to ensure operational excellence and superior service delivery. Exceptional skills in managing executive schedules and administrative tasks, complemented by strong communication and problem-solving abilities, along with a talent for multitasking and delivering outstanding customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Office Manager & Personal Assistant
Embassy of The Republic of Estonia
10.2024 - Current
- Oversees and scheduling of Ambassador's calendar for meeting with officials and VIPs along with his attendance for receptions and important meetings.
- Drafting and submitting of confidential and official letters and documents for Embassy.
- Submission and processing of Business Expenses for Ambassador.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversees facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinating of Embassy events, receptions and meetings, ensuring timely execution and optimal scheduling for all participants and invitees.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Ensure payments for all invoices are processed at timely manner. Submitting monthly financial reports for reconciliation.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Assisting in Consular department, scheduling and addressing applicant's visa queries on a timely manner. Scheduling of appointments for Visa application and issuing of documents for applicants.
Account Manager
SilverDoor Limited
04.2022 - 09.2024
- Managing a team for corporate accounts reservations process, assigning enquiries to team members and ensuring accounts are handled efficiently and promptly daily.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Balancing and maintaining relationships between clients and corporate housing partners.
- Handling of higher levels, VIPs’ and group opportunities and providing high quality of service apartments with highest level of professionalism.
- Ensuring team SLA is always met and quality check for all proposals.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Reviewing apartment leases and negotiating favourable terms on behalf of clients.
- Ensuring the cost of accommodation is accurately calculated and presented based on the specific budget and reviewing all team reservations.
- Ensuring team targets are met every month and providing weekly and monthly report of commission to management.
- Site visits with clients to for viewing of properties, attending partners and clients’ events.
- Liaising with finance department on invoices and payment matters.
Senior Reservations Executive APAC
The Apartment Service Pte Limited (acquired by SilverDoor Limited)
01.2020 - 03.2022
- Handling and servicing of key accounts for corporate clients and providing most cost effective temporary housing solutions.
- Managing APAC mailboxes for corporate clients’ enquiries, sourcing out and sending the best proposals to meet the clients’ accommodation requirements.
- Maintaining great relationship with suppliers to ensure great negotiation of best terms and rates can be always offered to clients.
- Site visits with clients to for viewing of properties, attending partners and clients’ events.
- Balancing and maintaining relationships between clients and corporate housing partners.
- Diffusing escalated situations and managing clients’ needs and complaints.
- Handling of higher levels, VIPs’ and group opportunities and providing high quality of service apartments with highest level of professionalism.
- Ensuring team SLA is always met and quality check for all proposals.
- Reviewing apartment leases and negotiating favourable terms on behalf of clients.
- Ensuring the cost of accommodation is accurately calculated and presented based on the specific budget and reviewing all team reservations.
- Liaising with finance department on invoices and payment matters.
Reservations Executive APAC
The Apartment Service Pte Limited
04.2019 - 01.2020
- Handling and servicing of key accounts for corporate clients and providing most cost effective temporary housing solutions.
- Maintaining great relationship with suppliers to ensure great negotiation of best terms and rates can be always offered to clients.
- Site visits with clients to for viewing of properties, attending partners and clients’ events.
- Balancing and maintaining relationships between clients and corporate housing partners.
- Diffusing escalated situations and managing clients’ needs and complaints.
- Reviewing apartment leases and negotiating favourable terms on behalf of clients.
- Ensuring the cost of accommodation is accurately calculated and presented based on the specific budget and reviewing all team reservations.
- Liaising with finance department on invoices and payment matters.
Travels & Training Assistant
International Union Against Tuberculosis and Lung Disease (The Union Asia Pacific Office)
09.2013 - 01.2015
- Sourcing and arranging travel arrangements for staffs, participants and facilitators for overseas seminars, meeting and trainings.
- Liaising with travel agents and airlines for flight quotations and reservation matters. Liaising with hotels for accommodation arrangements.
- Provide training support by handling of participants interest, sending out event schedule, registration matters prior to training and preparing of training materials for event/course.
- Issuance of invoice for payment of training to participants prior to event.
- Provide onsite support during overseas training by ensuring participants and facilitators smooth arrival and check in to hotel and assisting in coordination during training events.
- Ensuring smooth operations of events and conducting of after training activities like city tour, lunches and dinner.
- Clearing of all training materials cleared after events.
- Preparing of and issuance of feedback forms to participants after training.
- Ordering of office supplies, training materials and maintaining office inventory. Preparing of invoices for payment to vendors and faculties.
Customer Service Representative
Teledirect Pte Ltd
10.2010 - 06.2013
- Contractor for Singapore Airlines & KrisFlyer Membership Services
- Daily handling and replying to customers’ email correspondence.
- Issuing, amending of flight tickets and other flight related issues.
- Dealing with travel agents and local and overseas SQ stations in regard to customer related matters.
- Handling and solving of complaints cases and customers.
- Direct calling of local and overseas members for email cases.
- Advising and problem solving of membership and all flight related matters.
Retail Customer Relationship Executive
Miele Pte Ltd
02.2004 - 10.2006
- Assigned with daily duties at the Showroom, attending to guests, customers, walk-in and promote our brand of kitchen appliances.
- Maintain and ensure the cleanliness and immaculate condition of the showroom with all showcased appliances to be in perfect working condition.
- Handling of purchase orders and daily billing payment from end customers.
- Handle complaints, problems and feedback from customers and clients and troubleshoot with great professionalism and sensitivity.
- Support business partners in product information, client and customer support, etc.
- Submit quotations for proposed appliances to customers and clients and liaising with contractors, designers and product developers with regards to our product information.
- Site inspection and co-ordination with contractors and designers with regards to clients’ product installation.
- Conduct cooking demonstration for clients and prospects on appliances.
- Visits to clients and customers’ home for product training on the functions and proper maintenance of their purchased appliances in their home.
- Attend product launches, company events like cooking classes, and other wine and dine events to promote appliances on showcase to media, press, guests and attendees.
Guest Services Officer
Laguna National Golf & Country Club
04.2003 - 01.2004
- Handling of reception area, checking in of members and guests for facilities usage, attending to club members’ account enquiries, feedbacks, requests, billing payments and etc.
- Planning, marketing and promoting of social, recreational and fitness activities for members on a monthly basis.
- Liaising and co-coordinating with event providers to facilitate various activities and events.
- Ensuring smooth operation of the department and recreational activities on a daily basis.
- Attached to the Sales Team during 3 month membership drive to conduct tours and recruit social members.
Composing Room Typesetter
Bowne International LLC
01.2000 - 01.2003
- Typeset and proofreading of financial documents, annual reports, tenders, prospectuses and other financial documents.
- Conversion of documents into classified systems and software for submission and filing purposes in accordance with Securities Exchange Commissioner’s Office in United States of America.
- Maintaining high speed, complete accuracy and eye for detail on daily basis in dealing with in-house clients’ financial documents and systems at all time.
Education
Diploma - Leadership & People Management
Singapore Workforce Skills Qualification
01.2019
GCE 'O' Level - undefined
Dunman Secondary School
01.1996
GCE 'N' Levels - undefined
Dunman Secondary School
01.1995
Skills
- Experienced with Microsoft Office tools
- Proficient in Amadeus GDC systems
- Salesforce proficiency
- Workplace organization
- Organizational skills
- Proficient in conveying information clearly, both verbally and in writing
- Invoice management
- Customer relations
- Calendar organization
- Relationship building
- Workflow optimization
- Financial reporting
Certification
- Certificate in Basic Web Page Design
- Certificate of Attendance in Global Networking through World Wide Web
- Certificate in Basic Grooming Course
LANGUAGES
English and Malay
Timeline
Office Manager & Personal Assistant
Embassy of The Republic of Estonia
10.2024 - Current
Account Manager
SilverDoor Limited
04.2022 - 09.2024
Senior Reservations Executive APAC
The Apartment Service Pte Limited (acquired by SilverDoor Limited)
01.2020 - 03.2022
Reservations Executive APAC
The Apartment Service Pte Limited
04.2019 - 01.2020
Travels & Training Assistant
International Union Against Tuberculosis and Lung Disease (The Union Asia Pacific Office)
09.2013 - 01.2015
Customer Service Representative
Teledirect Pte Ltd
10.2010 - 06.2013
Retail Customer Relationship Executive
Miele Pte Ltd
02.2004 - 10.2006
Guest Services Officer
Laguna National Golf & Country Club
04.2003 - 01.2004
Composing Room Typesetter
Bowne International LLC
01.2000 - 01.2003
GCE 'O' Level - undefined
Dunman Secondary School
GCE 'N' Levels - undefined
Dunman Secondary School
Diploma - Leadership & People Management
Singapore Workforce Skills Qualification
References
Andy McCrow , Head of Market, andymccrow@gmail.com
Kathy Pillay, Internal Trainer, kathypillay1@gmail.com
Tom Stuebner, Consultant, TomStuebner@comcast.net
Section name
Notice period: 2 month
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