Norashikin Bte Zabah
Summary
I am dedicated to achieving exceptional customer satisfaction through my expertise in product and sales management, operational processes, and staying informed about market dynamics including competitor analysis, market trends, and technological advancements. I thrive in collaborative environments, believing that strong teamwork is key to driving success. With a passion for overcoming challenges and embracing change, I am adept at adapting to evolving business landscapes.
Overview
15
15
years of professional experience
2
2
Certificate
Work History
Event Admin Executive
Lenovo
08.2023 - 10.2023
- Participate in external and internal project management activities and work-in-progress meetings.
- Fulfill the day-to-day event management needs of external and internal stakeholders.
- Coordinate all aspects of the event management process.
- Ensure timely dissemination to all relevant stakeholders of all project management documentation and administration.
- Participate and contribute in event management activities.
- Contribute to accurate budget scoping, tracking, reconciliation and reporting.
- Provide effective support to the team.
- Preparing, organizing and storing information in paper and digital form
- Managing diaries, scheduling meetings and booking rooms
- Taking minutes at meetings
Sales and Customer Service Executive
Miele
09.2021 - 07.2023
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Consistently identify and pursue new business sales opportunities
- To actively convert customer enquiries into confirmed sales to develop future and repeat business
- Conduct familiarization sales tours and presentations with external stakeholders
- Organised monthly “fascination” events for B2Bs and B2Cs for quicker conversions
- Delivering sales quotations, proposals and contracts with high speed and accuracy
- Liaison with all internal and external stakeholders starting from pre-sales to after-sale
- Negotiate and manage contracts and relationships with key business partners across all industries
- Focus on new business acquisitions and exceed sales targets set for individual and team
- Market analysis and implement strategies for purpose of soliciting new businesses and prospects
- Analyze/research strategies of competitor-brands and derive business plan and opportunities
- Attend sales meetings with relevant departments to review sales conversions and strategies
- Ensured reputation of brand by providing the highest level of customer service
- Managed customers feedback to fortify customers' satisfaction
- Surpassed annual sales targets
Senior Customer Service Executive
Bella Marie France
09.2014 - 04.2020
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
- Ensuring in-depth knowledge of all products and providing training to junior team members
- Cold-calling database to increase sales revenue with a proven track record
- Create sales invoices and keying of sales activities using software (Navision and FMS systems)
- Management of customer appointments, bookings, calls, texts and emails
- Overseen the structuring of packages and products listing
- Managed guests' feedback to fortify customers' satisfaction
- Ensured all payment procedures (incoming and outgoing) are properly adhered to
- Daily update of inventory and sales reports to General Manager
Executive Assistant to CEO
Amobee
02.2012 - 08.2014
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Events Executive
Fullerton Bay Hotel
02.2009 - 01.2012
- Coordinate various events including government meetings, weddings, corporate events, and a diverse range of functions.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Increased client satisfaction by providing personalized customer service before, during, and after events.
- Suggesting innovative ideas for event themes, enhancing the uniqueness of each occasion.
- Collaborated with cross-functional teams to ensure the successful execution of large-scale events.
- Conducted post-event evaluations to assess success metrics and identify areas for improvement in future events.
Education
Diploma - Tourism And Hospitality
PSB Academy
Singapore08.2021
Skills
/Customer-Oriented
/Interpersonal Skills
/Team Leadership
/Executive Support
/Lead Qualification and Nurturing
/Account Acquisition and Retention
/Negotiation and Sales Closure/Conversion
/Social Selling and Rapport Building
/Critical Thinking and Problem-solving
/Effective Time Management
/Problem resolution
Certification
- Affiliate Marketing Essentials
- Inbound Marketing (TikTok)
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Mandarin
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Event Admin Executive
Lenovo
08.2023 - 10.2023
Sales and Customer Service Executive
Miele
09.2021 - 07.2023
Senior Customer Service Executive
Bella Marie France
09.2014 - 04.2020
Executive Assistant to CEO
Amobee
02.2012 - 08.2014
Events Executive
Fullerton Bay Hotel
02.2009 - 01.2012
Diploma - Tourism And Hospitality
PSB Academy
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