Nor Rahizah Abdul Rahim

Secretariat to Director and Co-Director:

Provide Secretarial support to the Institute’s Director and Co-Director through calendar management, travel bookings, manages claims through CONCUR system and advises on HR and Finance processes and guidelines.

Secretariat to IREUS Management Board:

Schedule and manages quarterly meetings and prepares reports and presentations for board members. Keeps track of board members appointments and renewals.

Office Management:

• Main contact point for IREUS
• Manages contact email of institute
• Provided strong leadership to enhance team productivity and morale.
• Communicate with internal and external parties on matters related to administration / office management activities
• Handles Facilities Management
• Renewal of License, Insurance, Contracts with vendors
• Ensures smooth day to day running of institute.
• Attends to requests from admin, academic and research staff.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels
• Cultivated positive rapport with fellow employees to boost morale and promote employee retention

Human Resource Management:

• Leave Clerk for the institute; manages leave applications and liaison with HR Business Partners
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Logistic arrangement and seat allocation for new hirers / visitors
• Responsible for recruitment and selection process for the Institute.
• Learning & Development Administrator
• Facilitator for in-house trainings
• Conducts on-job trainings for Casual Appointments and mentored junior staff for skill development and career progression within the institute
• Manages recruitment and selection of NSWS / CW

Finance:

• Handles all procurement processes in accordance to NUS policies and guidelines.
• Approver for all request for payments within $15K.
• Evaluate vendor offerings critically to select most appropriate partners for delivering desired results at optimal costs.
• Ensure timely payment processing of all invoices.
• Manages annual fixed assets verifications, tagging and monitoring of asset retirement cycle.
• Handles sales billings and invoicing activities of institute
• Maintains proper Financial Records and annual financial consolidation.
• Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
• Spearheaded change management efforts for seamless adoption of new systems or processes among staff members

Event Management:

• Liaison with external speakers, target audiences and event partners.
• Manages in-house and external events organized by institute which include public lectures, research seminars, roundtables, public talks, fireside chats, conferences, executive programs.
• Liaise with external vendors for services and products required.
• Purchase approver of required services and products
• Handles execution for all events with team, starting from pre to post logistic preparations.
• Collation of feedbacks post events
• Maintains database of contact lists, ensuring contact information are up-to-date
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat collaborations.

Research Collaborations:

Office representative and point of contact for all research collaborations with industry partners and worldwide universities and research centres / institutes. Handles the legal documents through liaison with NUS Legal Office and Office of Deputy President (Research & Technology). Ensures MOU / RCA / Contracts / NDA are prepared in an orderly manner. Keeps abreast of research collaborations' progress and updates.

Office Administrative Support

• Provide Secretarial / administrative support to the Centre’s Director & Deputy Director. Handles Travel arrangements for all staff in the centre.
• Responsible for requisition and maintenance of office equipment including furniture and fixtures, telephone system, office keys and access cards.
• Responsible for printing and sourcing of office stationeries
• Communicate with internal and external parties on matters related to administration / office management activities.
• Liaise with building management on matters pertaining to building management eg: refurbishment and administer defects.
• Manages Resource Centre in areas of filing, cataloging, archiving etc
• Maintains main phone line of centre.

Finance

• Manages research funds for Centre.
• Handles all purchases of Centre.
• Ensure timely payment process.
• Verifies fixed assets
• Handles sales billings and cashiering of Centre.
• Maintains Financial Records
• Assist in payroll process for Researchers

Event Management

• Manages in-house and external events organized by Centre.
• Liaise with external vendors for services and products required.
• Responsible for Gebiz purchases for required services and products.
• On-site support for all events
• Collation of feedback for events.
• Maintains database of mailing lists

Undergraduate Programme (Computer Science & Information Systems)

• Manages hotline for Student Enquiries. Fostered strong relationships with internal and external customers by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
• Provide Secretarial / administrative support to the respective Head of Departments and Programme Directors
• Handles students enrolment to Undergraduate Programmes
• Assist in the examination duties; Handles administrative procedure for marking of exam papers, invigilation, printing of exam papers, uploading of exam results and reviewing of exam results. Responsible for the safe keep of all examination scripts and proper disposal when necessary

Special Programme

• Handles special programme for the students, eg: Student Exchange Programme, Industrial Attachment Programme, JC Talks and Outreach

Students’ Club Support

• Liaison Officer for the Computing Club
• Assist the students in administrative areas
• Responsible in executing events held by the Computing Club (eg: charity drive, Rag Day etc)

Service Quality Management

• Attend to students' feedback, and undertake measures for service recovery and improvement. Be involved in spearheading and implementing initiatives, with the aim of achieving high customer satisfaction level for service excellence.
• Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
• Increased internal and external customers' satisfaction through prompt response to inquiries and resolution of issues.

Computing HR Office (2021)

Selected to form a HR team focusing on managing academic HR processes which includes, hiring, selection, annual review, promotion & tenure, benefits and compensation.