Nor Rahayu Supa'at
DATA ANALYST/ ENGINEER
Singapore
Summary
Results-driven Data Analyst with strong project management expertise and a proven track record in data pipeline automation, dashboard development, and cross-functional collaboration. Skilled in Python, SQL, Power BI, SAS EG, and Azure, with experience leading analytics initiatives in government and corporate settings. Adept at turning complex data into actionable insights and managing end-to-end project lifecycles to support strategic decision-making.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Senior Data Analyst
ICA
06.2024 - Current
- Conduct data cleaning, transformation, and analysis using SAS Enterprise Guide (EG) and Python
- Develop interactive visualizations and reports, ensuring data-driven decision-making through clear and effective storytelling using Tableau and Qliksense
- Contribute to the project management of ICA's analytics initiatives and projects
- Handle data requests, cross-functional collaborations, and ad-hoc analytical projects, ensuring accuracy, completeness, and timely delivery of all insights
Senior Executive, Learning Analytics
SMRT
03.2022 - 05.2024
- Developed and maintained 10+ interactive Power BI dashboards, streamlining reporting and enabling real-time insights. Reduced manual reporting efforts enhancing decision-making efficiency.
- Designed, developed, and managed ETL data pipelines using Microsoft Azure Data Factory, Python, UIPath and Microsoft Power Automate, automating data collection, processing, and transfer across multiple systems for improved efficiency and real-time data availability.
- Collaborated with cross-functional stakeholders to define business data requirements, delivering custom analytics solutions that improved reporting accuracy and business decision-making.
- Developed and managed data infrastructure and data warehouse to support Learning Analytics projects
Integration Engineer
Ericsson
07.2017 - 08.2021
- Prepare and update system test, module test and acceptance test documents
- Support User Acceptance Test (UAT) & implementation activities to fix the reported problems/bugs of the system to ensure the smooth execution of programs in the production environment
- Implement and execute integration and migration work in network system
- Defects tracking and deploy fix packages to relevant nodes
Assistant Project Manager
Ericsson
07.2017 - 06.2020
- Assisted in leading the migration of StarHub billing system, supporting the transition from a proprietary legacy platform to an integrated software solution. Contributed to the successful completion of the project over a two-year span, ensuring high data accuracy upon its launch in late 2019
- Managed and maintained project documentation, including project plans, status reports, and key records to ensure alignment with project objectives
- Facilitated clear and consistent communication with stakeholders, providing regular updates on project milestones, challenges, and resolutions to maintain transparency
- Oversaw the formal project closure process, finalizing activities, conducting post-project evaluations, and securing necessary approvals to ensure a smooth transition
- Projects: BSCS R1 to R17 Upgrade, M1 5G PoC
IT Helpdesk
PAP PCF
03.2015 - 08.2015
- Provide support to end-users via phone, email, chat, or in-person, addressing their software issues
- Escalate complex or unresolved issues to appropriate technical teams or higher-level support for further investigation and resolution
- Create, update, and track support tickets in a helpdesk or incident management system, ensuring that issues are documented and resolved efficiently
- Conduct training sessions and create documentation to help end-users use IT resources effectively and prevent common issues
Education
Data Science Immersive -
09.2021 - 12.2021
BSc in Computing Science - undefined
University of Glasgow/ Singapore Institute of Technology (SIT)
09.2015 - 04.2017
Business Of Information Systems - undefined
Republic Polytechnic
04.2012 - 04.2015
Higher Nitec in Information Technology - undefined
ITE College Central
04.2010 - 03.2012
Skills
Microsoft Azure
Microsoft PowerBI
SQL/NoSQL
SAS EG
Python
Tableau
undefinedAdditional Information
Birthdate : 09 October 1992
Certification
goRPA Advance(UIPath), Republic Polytechnic, 03/01/24
Timeline
Senior Data Analyst
ICA
06.2024 - Current
Senior Executive, Learning Analytics
SMRT
03.2022 - 05.2024
Data Science Immersive -
09.2021 - 12.2021
Integration Engineer
Ericsson
07.2017 - 08.2021
Assistant Project Manager
Ericsson
07.2017 - 06.2020
BSc in Computing Science - undefined
University of Glasgow/ Singapore Institute of Technology (SIT)
09.2015 - 04.2017
IT Helpdesk
PAP PCF
03.2015 - 08.2015
Business Of Information Systems - undefined
Republic Polytechnic
04.2012 - 04.2015
Higher Nitec in Information Technology - undefined
ITE College Central
04.2010 - 03.2012
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