Nor Ashikin Ibrahim

• Led the data processing team, which focused on discovering errors and identifying bugs and glitches in software applications, ensuring high-quality outputs.
• Managed the tracking of bugs on a Jira board, troubleshooting issues and promptly notifying engineers of defects and errors, which streamlined the resolution process.
• Developed new test cases based on PR-FAQ with specific inputs, conditions, and expected results, helping to verify that software applications met all requirements.
• Verified and validated scripts before they were pushed to the GitHub repository, ensuring that only stable code was deployed.
• Performed regression testing after each two-week sprint, which helped confirm that new code did not introduce any new bugs or disrupt existing features.
• Reviewed test results from regression tests for stability, allowing the team to address any unstable scripts efficiently.
• Conducted retesting of specific test cases or Minimal Acceptance Tests (MAT) when hotfixes or code changes were necessary, aiding in maintaining software reliability.
• Executed load testing to assess software's scalability and stability, ensuring that applications could handle the expected user load effectively.
• Lead daily standup meetings for 5-person team, maintaining 98% on-time assignment delivery rate.
• Collect, process, and input large volumes of data accurately into internal systems or databases.
• Perform data cleansing, validation, and verification to ensure high data quality and consistency.
• Maintain and update databases regularly in accordance with company policies and procedures.
• Generate reports and summaries as required by different departments, using tools like Excel, Pivot table, or Vlookup.
• Coordinate with cross-functional teams to clarify data requirements and resolve discrepancies.
• Assist in the automation and streamlining of data processes for improved efficiency.
• Conduct routine data audits and provide recommendations for improvements.

HR/Administration Role

• Manage end-to-end recruitment processes, including job postings, interviews, and onboarding.
• Maintain employee records and ensure compliance with labor laws and company policies.
• Oversee performance management and employee development initiatives.
• Coordinate payroll processes and benefits administration.
• Develop and implement HR policies and procedures.
• Oversee general office operations and ensure a well-organized, efficient work environment.
• Manage office supplies, equipment, and vendor relationships.
• Supervise administrative staff and coordinate office schedules.
• Ensure the office complies with health, safety, and security regulations.
• Organize company meetings, events, and travel arrangements.
• Manage budgets for office supplies and administrative expenses.

• Collaborate with the main teacher and other teaching staff to plan and deliver the educational program.
• Manage all aspects of classroom organization, including teaching materials, decorations, and the arrangement of learning spaces.
• Maintain the safety, hygiene, and cleanliness of the classroom environment.
• Build positive relationships with parents, ensuring open communication while maintaining confidentiality of child and family information.
• Oversee and implement daily care routines such as hand washing, meals, napping, and activity transitions, aligning with child development best practices.

• Coordinate daily logistics operations involving 3PL providers, including warehousing, transportation, and delivery schedules.
• Ensure timely and accurate fulfillment of customer orders through 3PL channels.
• Monitor inbound and outbound shipments, resolve delivery issues or delays, and track performance metrics.
• Liaise with internal departments (e.g., sales, procurement, customer service) and external 3PL providers to align logistics requirements.
• Maintain accurate inventory records, conduct stock reconciliation, and manage returns or damaged goods with 3PLs.
• Ensure compliance with local and international shipping regulations, customs documentation, and import/export procedures if applicable.

• Processed travel requests efficiently, which streamlined logistics and ensured timely arrangements for team members.
• Coordinated events effectively, helping to foster collaboration and engagement among staff and stakeholders.
• Managed customer inquiries with a focus on quality service, which led to a higher customer satisfaction rate.
• Generated accurate quotations that supported the sales team in securing new business opportunities.
• Prepared essential documents diligently, ensuring all materials were organized and accessible for project completion.
• Attended debtor meetings alongside the finance head, where I presented monthly reports that provided valuable insights into financial performance.

• Managed customer inquiries effectively, which ensured timely responses and increased customer satisfaction.
• Assist the sales team with processing orders, preparing quotes, and managing client accounts.
• Coordinate with production, logistics, or service teams to ensure timely delivery and execution of orders.
• Processed sales coordination tasks accurately, helping to streamline operations and enhance team efficiency.
• Maintain and update customer records, sales reports, and sales pipeline tracking in CRM systems.
• Respond promptly to customer inquiries and resolve issues in collaboration with relevant departments.
• Support marketing and promotional activities, including events and campaigns.
• Generate regular sales performance reports and assist in forecasting.
• Oversaw office management tasks related to HR, Finance, and Administration, ensuring smooth daily operations.
• Interacted with third-party outsourcing partners and suppliers, helping to build strong relationships that enhanced service delivery.

• Provide administrative support to the operations department and management team.
• Prepare, manage, and organize operational reports, correspondence, and documentation.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Liaise with internal departments (e.g., logistics, procurement, HR) to support operational processes.
• Track and follow up on project timelines, deadlines, and deliverables.
• Handle email communications, phone inquiries, and routine correspondence.
• Monitor office supplies and coordinate with procurement for replenishment as needed using SAP.
• Assist in preparing presentations, reports, and data entry for operations.