Noorzubaidah Zuhri
Summary
Personable store associate and administrative with years of experience in different companies. Committed to creating a welcoming atmosphere, delivering memorable experiences. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Se7enflowers Pte Ltd
03.2021 - 04.2022
- Replying to messages from customers via IG/FB
- Arranging products
- Stock take
- Planning & presenting IG/FB live.
- Serving walk-in customers
Reason for leaving : Decided to take a break as I'm preparing to give birth to my second child.
Administrative Assistant
Dudox Pte Ltd
03.2018 - 10.2018
- Key in cheque details into system,
- Scanning of Documents
- Filling of Documents
- Other ad-hoc duties
Reason for leaving: Under 7 month contract.
Administrative Assistant
Avixa Pte Ltd
11.2017 - 03.2018
- Keying in of project details and back up of the SLA building
- Scanning documents
- Filling documents
- Other ad-hoc duties
Reason for leaving : Under 3 months contract.
Admin Dispatch Co-ordinator
Servlink Technology
07.2015 - 10.2017
- Expedite assistance to users
- Assigning technicians to resolve desktop or laptop issues (UOB Bank Building)
- Ensuring all cases resolved at the end of the day & liasing with technicians closely
- Scanning & filling documents
Reason for leaving : Took a break from work as I have commitments to settle, as that point of time I'm taking care of my mother who has to undergo chemo therapy.
Education
N-Level
Hong Kah Secondary School
Singapore 12.2008
PSLE
Queenstown Primary School
Singapore12.2004
Skills
- Cash Register Operation
- Persuasive Selling
- Retail Transactions Processing
- Upselling Strategies
- Answering Phones
- Billing and Invoicing
- Customer Service
- Customer Service and Assistance
- Customer Complaint Resolution
- Stock Replenishment
- Product Merchandising
- Complaint Logging and Resolution
- Understanding Customer Needs
Certification
2017
31st May 2017
Perform Presentation Functions (Employability Skills)
NTUC Learning Hub Pte Ltd
16th June 2017
Engage in Service Innovation Initiatives
(Service Excellence Competency)
NTUC Learning Hub Pte Ltd
5th August 2017
Demonstrate the Service Vision
(Service Excellence Competency)
NTUC Learning Hub Pte Ltd
8th September 2017
Perform Word Processing Functions (Employability Skills)
NTUC Learning Hub Pte Ltd
2020
27th November 2020
Provide Basic Makeup (Tourism)
Singapore Spa Institute Pte Ltd
2021
4th February 2021
Adapt to Change (Retail)
NATC Institute Pte Ltd
25th February 2021
Retailing and the Economy (Retail)
NATC Institute Pte Ltd
9th March 2021
Customer Experience Innovation (Retail)
NATC Institute Pte Ltd
16th March 2021
Workplace Communications (Retail)
NATC Institute Pte Ltd
25th March 2021
Sales Target Management (Retail)
NATC Institute Pte Ltd
31st March 2021
Productivity Improvement (Retail)
NATC Institute Pte Ltd
6th April 2021
Customer Loyalty and Retention Strategy Formulation (Retail)
NATC Institute Pte Ltd
14th April 2021
Emerging Technology (Retail)
NATC Institute Pte Ltd
14th April 2021
Diploma in Retail (Retail)
NATC Institute Pte Ltd
Timeline
Retail Assistant
Se7enflowers Pte Ltd
03.2021 - 04.2022
Administrative Assistant
Dudox Pte Ltd
03.2018 - 10.2018
Administrative Assistant
Avixa Pte Ltd
11.2017 - 03.2018
Admin Dispatch Co-ordinator
Servlink Technology
07.2015 - 10.2017
N-Level
Hong Kah Secondary School
PSLE
Queenstown Primary School
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