Zila Aziz

External Donors & Inter-Department/ Clusters Relations

• Managing internal emails enquiry mailbox
• Identified trends and assessed opportunities to improve processes and execution.
• Managed time efficiently in order to complete all tasks within deadlines.
• Regular communications with Finance and GAA (Governance & Admin) colleagues
• Managed documentations from donors
• Participate in Cluster Development Meetings

Fundraising & Staff giving

• Ensure proper documentations for all events
• Maintain compliance to charity rules and Personal Data Protection Act (PDPA)
• Handle confidential prospect information in a sensitive, ethical manner
• Planned and coordinated fundraising events.
• Increased staff donation by developing and implementing targeted fundraising campaigns
• Orientations for new hire to encourage staff giving
• Participated in Staff Giving Workgroup Committee
• Oversaw in-house solicitation mailings and other fundraising initiatives by developing and routing materials, generating mailing lists, executing mail merges and managing collation and sends.

• Build, track and manage a quality member database that will facilitate the acquisition, engagement and conversion of leads into the Department's Interest/Segment based communities
• Liaising with members and identifying needs and opportunities for engagement
• Design and curate a calendar-of-events, activities, and programmes to drive community engagement
• Oversee the delivery of calendar-of-events from idea conception to implementation: survey and research, project coordination, drafting programmes, defining the right formats, producing content, managing vendor relationship and stakeholder communication, managing budgets etc
• Establish and engage in marketing initiatives necessary to drive the Department's brands/product awareness, community onboarding and participation towards engagement activities
• Set up and manage community social media presence which includes the creation of creative content for its channel(s) to improve market share and hosting of hybrid programmes to foster engagement
• To identify, nurture and build connections and collaboration with partners and stakeholder to strengthen, and generate new potential, business engagement opportunities
• Support in general Secretariat duties to ensure effective communications and correspondence with communities and stakeholder
• To ensure compliances to timeline, SOPs and alignment to strategic directions and outcomes
• Any other responsibilities/ tasks as assigned by the Manager and Head of Department

• Maintain proper filing system for all records of correspondences relating to patient experience.
• Provide general administrative and secretarial support for Director such as scheduling and organising of appointments/meetings/department events, transmission of messages, and administrative support for department projects.
• Provide logistic/technical support for monthly department meeting
• Carry out other duties and assignments as and when assigned by Supervisor (Meeting the Hospital's purpose)
• Maintain proper financial records for IRF, petty cash, claims and cheque requisition
• Manage department's budget and provide support in the budgeting process
• Keep track and ensure that department's FY expenses are within budget
• Receiving, investigation and compiling replies to MPs and Patient's on MP letters.
• Screen and direct calls or walk-ins to relevant colleague, and handle simple enquiries.
• Ensure feedback forms (hard copies/eSubmission) received on a regular basis are processed on a timely basis.
• Update monthly compliments from all channels to Master Compliment List (Record comments and compliments in a language (other than English) to be taken into reports, databases)
• Update monthly compliment report cards for sending to departments - Assist in translation of comments and compliments that came through via feedback channels (Record comments and compliments in a language (other than English) to be taken into reports, databases)
• Provide coverage for Executives where necessary in handling patients/visitors.
• Recognition Programme/ Award & SingHealth Quality Service Award (SHQSA) You Sparkle! Award (YSA)
• Processing FY and follow up on Patient Experience nomination forms
• Maintain database on award winners
• Liaise with winners & winners' supervisors
• Event and logistics management for You Sparkle! Award 2016 - 2021

• Facilitate correspondence on the CEO's behalf and manage his e-mail inbox while exercising initiative, discretion and confidentiality
• Provide administrative support for the CEO, including travel bookings, calendar scheduling, processing expense claims and invoice approvals and taking accurate meeting minutes
• Provide administrative management for Earth Hour Global activities, including preparing logistical requirements for events and meetings and organizing bookings
• Support the Earth Hour Global team with ad-hoc administrative duties
• Process staff AIM, approve staff leave, MC, etc
• Coordinate staff recruitment and selection (Interviews, Work Pass application etc)
• Assist the Finance team with budget administration, and implementation of policies and procedures relating to financial budget, accounting, and/or payroll
• Support and organize any event in Singapore or Overseas for the CEO and Team
• Any other ad-hoc HR & Admin related duties

• Checking of cabin equipment before take-off and making sure the plane carries enough supplies for the duration of the flight
• Greeting passengers, directing them to their seats, ensuring their luggage are stored safely
• Conducting Emergency Safety Procedures for passengers before and during flights
• Providing personal comfort for passengers during flights
• Serving of meals and drinks during flights, selling of Duty Free goods to achieve sales target
• Distributing and guiding passengers with the Immigration cards
• Providing First Aid Care to passengers who become ill during a flight
• To help calm passengers during an emergency
• Make sure that safety equipment are used correctly when the need arises
• Completion of paperwork before the end of the flight, including customs and immigration documents, accounts of duty free items, meals and drinks and also drink orders