Noorzilah Aziz

Member Relation

• Build, track and manage a quality member database that will facilitate the acquisition, engagement and conversion of leads into the Department's Interest/Segment based communities
• Liaising with members and identifying needs and opportunities for engagement

Programming and Member Engagement

• Design and curate a calendar-of-events, activities, and programmes to drive community engagement
• Oversee the delivery of calendar-of-events from idea conception to implementation: survey and research, project coordination, drafting programmes, defining the right formats, producing content, managing vendor relationship and stakeholder communication, managing budgets etc
• Establish and engage in marketing initiatives necessary to drive the Department's brands/product awareness, community on boarding and participation towards engagement activities
• Set up and manage community social media presence which includes the creation of creative content for its channel(s) to improve market share and hosting of hybrid programmes to foster engagement

Stakeholder and Partner Management

• To identify, nurture and build connections and collaboration with partners and stakeholder to strengthen, and generate new potential, business engagement opportunities

Other Duties

• Support in general Secretariat duties to ensure effective communications and correspondence with communities and stakeholder
• To ensure compliances to timeline, SOPs and alignment to strategic directions and outcomes
• Any other responsibilities/ tasks as assigned by the Manager and Head of Department

Adminstrative support

• Maintain proper filing system for all records of correspondences relating to patient experience.
• Provide general administrative and secretarial support for Director such as scheduling and organising of appointments/meetings/department events, transmission of messages, and administrative support for department projects.
• Provide logistic/technical support for monthly department meeting
• Carry out other duties and assignments as and when assigned by Supervisor (Meeting the Hospital’s purpose)

Department finance/budget management

• Maintain proper financial records for IRF, petty cash, claims and cheque requisition
• Manage department’s budget and provide support in the budgeting process
• Keep track and ensure that department’s FY expenses are within budget
  Feedback, complaints & compliments support
• Receiving, investigation and compiling replies to MPs and Patient’s on MP letters.
• Screen and direct calls or walk-ins to relevant colleague, and handle simple enquiries.
• Ensure feedback forms (hard copies/eSubmission) received on a regular basis are processed on a timely basis.
• Update monthly compliments from all channels to Master Compliment List (Record comments
  and compliments in a language (other than English) to be taken into reports, databases)
• Update monthly compliment report cards for sending to departments
  - Assist in translation of comments and compliments that came through via feedback channels
  (Record comments and compliments in a language (other than English) to be taken into reports, databases)
  - Provide coverage for Executives where necessary in handling patients/visitors.
  Project/Programme management
• Recognition Programme/ Award & SingHealth Quality Service Award (SHQSA) You Sparkle! Award (YSA)
• Processing FY and follow up on Patient Experience nomination forms
• Maintain database on award winners
• Liaise with winners & winners’ supervisors
• Event and logistics management for You Sparkle! Award 2016 - 2021

Reporting to CEO & supporting a team of 8 staff

• Facilitate correspondence on the CEO’s behalf and manage his e- mail inbox while exercising initiative, discretion and confidentiality
• Provide administrative support for the CEO, including travel bookings, calendar scheduling, processing expense claims and invoice approvals and taking accurate meeting minutes
• Provide administrative management for Earth Hour Global activities, including preparing logistical requirements for events and meetings and organizing bookings

Operation Executive/Finance

• Support the Earth Hour Global team with ad-hoc administrative duties  Process staff AIM, approve staff leave, MC, etc  Staff orientation and administration  Registering CEO and/or staff for Corporate Speech events etc  Leave, Medical and Insurance Administration
• Coordinate staff recruitment and selection (Interviews, Work Pass application etc)  Earth Hour Ambassador management
• Assist the Finance team with budget administration, and implementation of policies and procedures relating to financial budget, accounting, and/or payroll
• Support and organize any event in Singapore or Overseas for the CEO and Team
• Any other ad-hoc HR & Admin related duties

• Checking of cabin equipment before take-off and making sure the plane carries enough supplies for the duration of the flight
• Greeting passengers, directing them to their seats, ensuring their luggage are stored safely
• Conducting Emergency Safety Procedures for passengers before and during flights
• Providing personal comfort for passengers during flights
• Serving of meals and drinks during flights, selling of Duty Free goods to achieve sales target
• Distributing and guiding passengers with the Immigration cards
• Providing First Aid Care to passengers who become ill during a flight
• To help calm passengers during an emergency
• Make sure that safety equipment are used correctly when the need arises
• Completion of paperwork before the end of the flight, including customs and immigration documents, accounts of duty free items, meals and drinks and also drink orders