Open To Work
NOORUNNISHA MOHAMED MALIK
Woodlands
Summary
Results-driven IT Support Engineer with 4 years of experience in end-user support, system troubleshooting, and application deployment. Skilled in resolving L1/L2 technical issues, improving system uptime, and delivering efficient support in fast-paced environments. Strong background in healthcare and enterprise IT environments with hands-on experience in software testing, UI/UX design, and client-facing support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Wizard Engineering Pte Ltd
12.2024 - Current
- Delivered end-user IT support for hardware, software, and OS-related issues, enhancing user satisfaction
- Perform onsite and remote troubleshooting to minimize downtime
- Support network connectivity issues (LAN/Wi-Fi/IP configuration)
- Collected client requirements and developed tailored technical solutions to meet specific needs
- Coordinate project implementations and system deployments
- Execute testing (UAT, functional, integration)
- Managed incidents using Zoho, ensuring swift resolution and minimizing user disruption
Desktop Support Engineer
NG Teng Fong General Hospital (Kyndryl)
06.2023 - 12.2024
- Delivered L1 & L2 IT support to hospital staff
- Resolved tickets within SLA, ensuring timely support for hospital staff
- Provided high-priority support to VIP/VVIP users, addressing critical issues promptly
- Supported onboarding (device setup, account configuration)
- Facilitated patching, system upgrades, and rollouts, enhancing system reliability
- Informed L3 teams about critical issues needing attention
Service Desk Specialist
NCS (MOE Project)
01.2022 - 06.2023
- Conducted L1 troubleshooting and managed escalations to resolve user issues effectively
- Provided first-call resolution via phone and email
- Utilized ServiceNow to track and manage incident resolution, ensuring timely responses
- Took ownership of cases from initiation to closure, providing consistent updates to users
Education
Bachelor of Computer Science & Engineering -
Anna University
India01-2018
Skills
- L1 / L2 IT Support & Troubleshooting
- Windows & macOS Administration
- Active Directory & Microsoft 365 / Intune
- Hardware, Software & Printer Support
- Network Basics (LAN, Wi-Fi, IP Configuration)
- Application Deployment & Support
- Software Testing (UAT, Functional, Integration)
- SQL (Basic Queries & Validation)
- UI/UX Design (Figma)
- Ticketing Systems (ServiceNow, Zoho, ITSM)
Certification
- Software Testing – Udemy
- UI/UX Design (Figma) – Udemy
- AI Tools Workshop – be10x & Skill Nation
Availability
1 Month Notice
Languages
- English
- Tamil
Technical Tools
- ServiceNow
- Zoho
- ITSM Tools
- Microsoft 365
- Outlook
- Exchange
- Intune
- Windows & macOS
- Figma
- SQL
- AnyDesk
- TeamViewer
- RDC
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$39000/yr - $80000/yrTimeline
IT Support Engineer
Wizard Engineering Pte Ltd
12.2024 - Current
Desktop Support Engineer
NG Teng Fong General Hospital (Kyndryl)
06.2023 - 12.2024
Service Desk Specialist
NCS (MOE Project)
01.2022 - 06.2023
Bachelor of Computer Science & Engineering -
Anna University