Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noor Suhailah Ab Halim

Summary

Dynamic Administration/HR Manager with a proven track record at Xin Construction & Trading Pte Ltd, enhancing employee relations and legal compliance. Skilled in conflict resolution and performance management, with a Registered Plumber certification. Achieved significant improvements in workplace culture and employee retention through strategic HR initiatives and effective communication.

Overview

26
26
years of professional experience

Work History

Administration / HR Manager

Xin Construction & Trading Pte Ltd
01.2014 - 05.2024
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Improved workplace culture through the development and implementation of diversity initiatives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Facilitated organizational change through effective communication and collaboration with senior management.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
  • Enhanced employee retention by implementing effective onboarding and training programs.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
  • Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Processed employee claims involving performance issues and harassment.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Devised hiring and recruitment policies for Number-employee company.
  • Liaised between multiple business divisions to improve communications.

Pre School Sports Coach

Kindergolf Pte Ltd
11.2007 - 11.2009
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Promoted sportsmanship, teamwork, and positive attitudes among athletes both on and off the field.
  • Implemented injury prevention protocols and provided immediate care for minor injuries during practices and games.
  • Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
  • Modeled good sportsmanship and responsible behavior on greens to students to instill good etiquette and safety practices.
  • Assisted facility staff with resolving player complaints and made minor administrative decisions as appropriate.
  • Advised players on club selection and assisted with changing spikes and other equipment needs during rounds.
  • Implemented fitness programs, focusing on strength, flexibility, and endurance to reduce injury risk and improve overall performance.
  • Helped team members achieve goals through commitment to success of individual students as standard of successful coaching.
  • Developed strategic game plans to optimize player success during tournaments and matches.
  • Warned players of safety issues present on course, reporting incidents and requesting maintenance staff as appropriate.
  • Implemented mental conditioning techniques to help players overcome performance anxiety and maintain focus under pressure.
  • Demonstrated swinging and putting techniques while explaining concepts of core stabilization and proper footwork to guide motion through proper arc.
  • Facilitated communication between players, parents, and school administration to ensure a positive experience for all involved parties.
  • Networked with parents, staff and community leaders to build reputation and recruit new students.
  • Evaluated player progress through regular assessments, providing constructive feedback for continuous improvement.
  • Collaborated with other coaches, sharing best practices for consistent growth in coaching skills.
  • Coordinated practice schedules to maximize player availability while balancing academic commitments.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Educated players regarding course policy, current cart policy and speed of play.

Administration Manager

Marc Engineering
08.2004 - 08.2007
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
  • Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
  • Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
  • Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
  • Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
  • Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
  • Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
  • Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
  • Reduced employee turnover through employee development and other retention measures.
  • Updated reports, managed accounts, and generated reports for company database.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Completed bi-weekly payroll for Number employees.
  • Negotiated and executed contracts on behalf of department.

Sales/ Marketing

Charade Enterprise Pte Ltd
08.2001 - 08.2004
  • Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
  • Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
  • Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
  • Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
  • Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
  • Delivered polished and informative presentations to highlight products and close consistent sales.
  • Exceeded quarterly sales targets consistently by focusing on strategic prospecting efforts and tailored pitches for each potential client.
  • Organized successful trade shows and events, showcasing company products and generating valuable leads.
  • Helped optimize marketing strategies by contributing relevant information, ideas and research.
  • Boosted sales revenue by identifying potential clients and implementing targeted marketing strategies.
  • Negotiated favorable contracts with suppliers, securing competitive pricing for product offerings while maintaining profitability margins.
  • Increased repeat business through attentive follow-ups, fostering long-term relationships with satisfied clients.
  • Grew business by generating new referrals and sustaining strong pipelines from existing partners.
  • Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
  • Created customized marketing materials to increase product awareness.

Customer Service Representative

Diners Club
01.2001 - 08.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

SATS Subsidiary of Singapore Airlines
01.1998 - 01.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Builder Certificate In Plumbing And Pipefitting -

Building & Construction Academy - BCA Academy

Diploma In Business Studies -

Singapore Polytechnic

GCE O Levels (7 Credits) -

Tampines Secondary School

Diploma In Pre School (Teaching) -

Kinder World Education

Skills

  • Registered Plumber with Singapore Plumbing Society
  • Class 3 Driving License
  • Corpass
  • Workplace Safety and Health Management in Construction Industry
  • Manage Work At Height

Timeline

Administration / HR Manager

Xin Construction & Trading Pte Ltd
01.2014 - 05.2024

Pre School Sports Coach

Kindergolf Pte Ltd
11.2007 - 11.2009

Administration Manager

Marc Engineering
08.2004 - 08.2007

Sales/ Marketing

Charade Enterprise Pte Ltd
08.2001 - 08.2004

Customer Service Representative

Diners Club
01.2001 - 08.2001

Customer Service Representative

SATS Subsidiary of Singapore Airlines
01.1998 - 01.2001

Builder Certificate In Plumbing And Pipefitting -

Building & Construction Academy - BCA Academy

Diploma In Business Studies -

Singapore Polytechnic

GCE O Levels (7 Credits) -

Tampines Secondary School

Diploma In Pre School (Teaching) -

Kinder World Education
Noor Suhailah Ab Halim