Noorsheila Sanudin
Singapore
Summary
I am a HR learning Advisor in HR Department with 10 years of experience in the learning and development team. I work closely with the business to develop, design and deliver training.
Overview
21
21
years of professional experience
Work History
HR – Citi Wealth Academy
Citibank Singapore Ltd
11.2014 - Current
- Develop, Design and Execute workshops for various businesses, Eg, Sales Team, Compliance Team, Service Team, Branch Operations Team
- Develop and design new programs for new business models
- Work closely with various stakeholders in the organization to find out training needs/gaps
- Execute trainings to address training needs and help businesses achieve KPI
- Collaborate with Singapore Airline and conduct Citi-SQ service trainings for Retail Banking
- Citi Wavemaker for 2024
- Master Trainer for Elite Trainer 2019
- Citi’s Ambassador for Optimism Campaign
- Receive EXSA Gold Award 2018
- Receive Country Business Manager Award for Professional Conversion Program in 2018
- Coordinate with IBF for Citi’s Professional Conversion Program (PCP) curriculum
- Conduct PCP trainings for the service platform
- Develop and launch Micro-Learning for the retail banking platform
- EXSA Silver Award 2017
- Voice of Employee champion for training team and customer franchise team for 2017
- Continuity of Business COB Tracking Representative for training team and customer franchise team for 2017
- Certified to Conduct Regional Trainings for the Bank Sales and Service Staff
- Conduct Regional Program for Retail Banking
- Conduct 10 days training for the service new hire program
- Tracking for new hires certification completion Scheduling for New Hires Training
- Ensure new hires complete all required certifications and trainings within a stimulated time
- Uploading of Online Training for New Hires
- Tracking of new hires internal and external certifications
- Creating web-based training for learners
- Conduct and design 10 days Service Foundation Training
- Creating web-based training for learners
Client Relationship Officer and Service Banker
Citibank Singapore Ltd
04.2009 - 11.2014
- Branch IC of Shaw instant banking centre (IBC) in 2010-2011
- Collate IBC Referrals for the platform from 2010-2011
- Branch IC of Orchard IBC in 2011-2012
- Branch IC of Paragon IBC in 2013 till present
- Coordinate for IBC platform for AML/CDD/AIR Cases
- Account Opening/Closing/Maintenance
- Manage the Branch as a Branch IC
- Handle Clients Escalations
- Assist with clients enquiries
- Assist in the Micro Tabloid for Instand Banking Centre
- Coordinate for Citibank Express Launch
- Handle VIP visits for Orchard and Paragon
- Country Business Award for Citi Express Launch 2013
- Participate in the referral program for IPB and won 2 IPADs
- Micro Tabloid Team in IBC - consolidate achievements in IBC and broadcast to the platform in newsletter format
Retail Assistant (Attachment NYP)
Club 21 Pte Ltd
09.2008 - 11.2008
Admin and Accounts Assistant
Harry’s International Pte Ltd
09.2005 - 04.2006
Administration Clerk (Institute attachment ITE)
Sembawang Shipyard
01.2004 - 01.2004
Education
Diploma - Business Management
Nanyang Polytechnic
04.2009
Higher Nitec - Business Administration
ITE College Central Bishan
07.2005
GCE ‘O’ Levels -
Fuchun Secondary School
01.2002
PSLE -
Woodlands Primary School
01.1998
Skills
- Onboarding and orientation
- Training and mentoring
- Training development
- Customer relations
- Project planning
Referencelist
Will be given upon request
Timeline
HR – Citi Wealth Academy
Citibank Singapore Ltd
11.2014 - Current
Client Relationship Officer and Service Banker
Citibank Singapore Ltd
04.2009 - 11.2014
Retail Assistant (Attachment NYP)
Club 21 Pte Ltd
09.2008 - 11.2008
Admin and Accounts Assistant
Harry’s International Pte Ltd
09.2005 - 04.2006
Administration Clerk (Institute attachment ITE)
Sembawang Shipyard
01.2004 - 01.2004
Higher Nitec - Business Administration
ITE College Central Bishan
GCE ‘O’ Levels -
Fuchun Secondary School
PSLE -
Woodlands Primary School
Diploma - Business Management
Nanyang Polytechnic
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