Noor Jehan Rashad
Summary
Highly motivated, versatile, and personable service manager with over 15 years of banking experience. Proven track record of driving results through creating and leading high-performance teams. Excellent communication skills and history of effective collaboration across all levels of the organization. Dedicated to delivering exceptional customer service and exceeding expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Premier Service Manager
Standard Chartered Bank Singapore
10.2017 - Current
- Spearheaded a portfolio of corporate clients demonstrating multi-product knowledge in cash and e-banking products and a detailed awareness of customer value proposition and service needs.
- Developed comprehensive delivery plans and executed strategies aligned with regional objectives, enhancing operational efficiency
- Fostered collaboration between technology and business units, including auditors, ensuring that joint priorities were established and consistently met
- Assumed ownership of client service improvement initiatives, driving enhancements across service delivery channels, including onboarding and KYC processes.
- Successfully handled a diverse range of corporate clients e-banking and cash inquiries, investigating and providing support on technical issues via emails and calls.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Client Service Manager
Standard Chartered Bank Singapore
07.2014 - 09.2017
- Led regular updates and communication with steering committee members, providing essential project milestone insights that facilitated key decision-making
- Ensured quality of deliverables by verifying outcomes against initial business case benefits, resulting in an increased focus on key project objectives
- Utilized client feedback and data analytics to implement initiatives that optimized clients experience and operational efficiency.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Treasury and Market Operations
Bank Julius Baer Singapore
05.2013 - 02.2014
- Demonstrated expertise in delivering comprehensive end-to-end transaction management and settlement support for T&M (Trade and Money Market) products
- Ensured prompt and precise execution of settlement processes, contributing to seamless operational efficiency
- Proactively monitored and tracked the entire life cycle of each trade, encompassing periodic fixing, settlement, and validation, to guarantee adherence to stringent standards.
- Ensured compliance with industry regulations, maintaining the highest standards of ethical conduct within the organization.
- Coordinated with internal departments to ensure seamless communication and alignment of goals for optimal results.
Analyst
Bank of America, Merrill Lynch Singapore
02.2010 - 04.2013
- Received prestigious recognition from the head office for exemplary leadership in spearheading the Business Continuity Plan for the Singapore team
- Demonstrated a consistent track record as a highly proficient analyst, renowned for delivering exceptional results even in high-pressure environments
- Proactively fosters, collaboration and establishes extensive networks to gather valuable insights both internally and externally, leveraging this information to provide well-informed recommendations.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Reduced errors in data entry, instituting rigorous quality control checks.
Ebanking Team Team Leader
UBS Singapore
03.2008 - 09.2012
- Recognized for creating a fast-paced environment while maintaining quality and clear communication with stakeholders
- Responsible for project deliverables by ensuring functional and technical requirements are met.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Education
Bachelor of Computing -
Monash University Melbourne – School of Computing
04.2005
Skills
- Stakeholder Management & Engagement
- Data Analysis & Process Optimization
- Strong Communication & Presentation Skills (PowerPoint)
- Strategic Thinking & Problem Solving
- Cross-Functional Team Collaboration
Certification
- Certified Scrum Master (CSM) - Scrum Alliance, Mar 2022
- Certified Scrum Product Owner (CSPO) - Scrum Alliance, Mar 2022
- Certificate in Cybersecurity - National University of Singapore, Sep 2023
Additional Information
Proficient with Bloomberg Terminal and Microsoft Office: Excel, Visio, Project, PowerPoint, Jira, Confluence, Power Bi, https://www.giving.sg/campaigns/_schomerun_noor_jehan_rashad
Leadership Experience
Volunteering Lead with non-profit organizations, grassroots originations
Awards and Honours
Star EXSA Award -2019 and 2021
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Indonesian
Bilingual or Proficient (C2)
Mandarin
Beginner (A1)
Gernan
Beginner (A1)
Timeline
Premier Service Manager
Standard Chartered Bank Singapore
10.2017 - Current
Client Service Manager
Standard Chartered Bank Singapore
07.2014 - 09.2017
Treasury and Market Operations
Bank Julius Baer Singapore
05.2013 - 02.2014
Analyst
Bank of America, Merrill Lynch Singapore
02.2010 - 04.2013
Ebanking Team Team Leader
UBS Singapore
03.2008 - 09.2012
- Certified Scrum Master (CSM) - Scrum Alliance, Mar 2022
- Certified Scrum Product Owner (CSPO) - Scrum Alliance, Mar 2022
- Certificate in Cybersecurity - National University of Singapore, Sep 2023
Bachelor of Computing -
Monash University Melbourne – School of Computing
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