NOORJAHAN BADIUZZAMAN
Singapore
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Tele-Centre
2024.01 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
Claims and Helpdesk Admin
Inspro Insurance Brokers Pte Ltd
2021.08 - 2023.10
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations
- Documented and communicated timely claims information while supporting accurate outcomes
- Determined proper course of action for claims processing
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
Assistant Reservations Manager
Parkroyal Collection On Pickering
2014.02 - 2021.02
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Guest Service Representative
Marina Bay Sands
2010.03 - 2014.02
- Provided customers with information about availability and pricing
- Resolved various issues and discrepancies for customers
- Handled billing information over phone
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Reservation Agent
Concorde Hotel
2007.04 - 2009.12
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Answered hotel phones with professionalism and directed calls appropriately
- Maintained high level knowledge of all hotel services offered to answer guest questions
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
Education
NITEC Certification - Office Management
ITE College East
12.2005
N Level - Completed Secondary School
Pasir Ris Secondary School
12.2004
PSLE Certification - Completed Primary School
Pasir Ris Primary School
12.2000
Skills
- Claims Management
- Team Leadership
- Active Listening
- Dispute Resolution
- Refund Processing
- Customer Service
- Attention to Detail
- Willing to Learn
- Problem Solving
- Customer Support
- Call Center Operations
- Call center experience
- Inbound Call Management
- Call Documentation
- CRM Software
- Computer Proficiency
- Customer Relationship Management (CRM)
Languages
English
Malay
Hobbies and Interests
I love to bowl, cycling, dancing and spending time with my families going to the beach.
Hobbies
I love to go bowling and have a friendly match between family members. I also love to spent time at the beach with my family members and also love to swim
Timeline
Customer Service Officer
Tele-Centre
2024.01 - Current
Claims and Helpdesk Admin
Inspro Insurance Brokers Pte Ltd
2021.08 - 2023.10
Assistant Reservations Manager
Parkroyal Collection On Pickering
2014.02 - 2021.02
Guest Service Representative
Marina Bay Sands
2010.03 - 2014.02
Reservation Agent
Concorde Hotel
2007.04 - 2009.12
NITEC Certification - Office Management
ITE College East
N Level - Completed Secondary School
Pasir Ris Secondary School
PSLE Certification - Completed Primary School
Pasir Ris Primary School
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