Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Hobbies
Timeline
Generic
NOORJAHAN BADIUZZAMAN

NOORJAHAN BADIUZZAMAN

Singapore

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Customer Service Officer

Tele-Centre
01.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

Claims and Helpdesk Admin

Inspro Insurance Brokers Pte Ltd
08.2021 - 10.2023
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations
  • Documented and communicated timely claims information while supporting accurate outcomes
  • Determined proper course of action for claims processing
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Assistant Reservations Manager

Parkroyal Collection On Pickering
02.2014 - 02.2021
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Guest Service Representative

Marina Bay Sands
03.2010 - 02.2014
  • Provided customers with information about availability and pricing
  • Resolved various issues and discrepancies for customers
  • Handled billing information over phone
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Reservation Agent

Concorde Hotel
04.2007 - 12.2009
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Answered hotel phones with professionalism and directed calls appropriately
  • Maintained high level knowledge of all hotel services offered to answer guest questions
  • Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.

Education

NITEC Certification - Office Management

ITE College East
12.2005

N Level - Completed Secondary School

Pasir Ris Secondary School
12.2004

PSLE Certification - Completed Primary School

Pasir Ris Primary School
12.2000

Skills

  • Claims Management
  • Team Leadership
  • Active Listening
  • Dispute Resolution
  • Refund Processing
  • Customer Service
  • Attention to Detail
  • Willing to Learn
  • Problem Solving
  • Customer Support
  • Call Center Operations
  • Call center experience
  • Inbound Call Management
  • Call Documentation
  • CRM Software
  • Computer Proficiency
  • Customer Relationship Management (CRM)

Languages

English
Malay

Hobbies and Interests

I love to bowl, cycling, dancing and spending time with my families going to the beach.

Hobbies

I love to go bowling and have a friendly match between family members. I also love to spent time at the beach with my family members and also love to swim

Timeline

Customer Service Officer

Tele-Centre
01.2024 - Current

Claims and Helpdesk Admin

Inspro Insurance Brokers Pte Ltd
08.2021 - 10.2023

Assistant Reservations Manager

Parkroyal Collection On Pickering
02.2014 - 02.2021

Guest Service Representative

Marina Bay Sands
03.2010 - 02.2014

Reservation Agent

Concorde Hotel
04.2007 - 12.2009

NITEC Certification - Office Management

ITE College East

N Level - Completed Secondary School

Pasir Ris Secondary School

PSLE Certification - Completed Primary School

Pasir Ris Primary School
NOORJAHAN BADIUZZAMAN