Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Noorhayati Binti Ismail

Noorhayati Binti Ismail

Customer Service Specialist

Summary

Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in industry. Hardworking, disciplined and reliable manager with demonstrated record of success.

Overview

6
6
years of professional experience

Work History

Customer Service Coordinator

CEVA Logistics Inc.
03.2022 - Current

Act as Singapore Control Tower

Received booking request from supplier

Validated the booking requested by supplier with customer

Proceed with the booking and send the booking to Freight Forwarder before booking cut off.

Make sure all the booking request has been picked up on the requested date.

Create Advance shipping note once the shipment has been pick up

Updated the customer the booking status and provide report required by customer.

Fulfill customer request and attend to supplier issue

Validate the customer invoice and packing list once the shipment complete.


Admin Cum Account Executive

ZNS MAJU GEMILANG ENTERPRISE
01.2019 - 12.2021

Prepare bank reconcilation

Manage supplier invoice and follow up the payment with supplier

Issue cheque for supplier , salary, epf and other utilities payment.

Filing and prepare documents required by finance manager

Manage admin related job regarding the management

Attend all company related matters event.

Education

Universiti Teknologi Mara
Arau, Perlis
04.2001 -

High School Diploma -

Mara Junior Science College
Merbok
04.2001 -

Skills

Customer service excellence

Languages

English
Intermediate (B1)
Malay
Bilingual or Proficient (C2)

Timeline

Customer Service Coordinator

CEVA Logistics Inc.
03.2022 - Current

Admin Cum Account Executive

ZNS MAJU GEMILANG ENTERPRISE
01.2019 - 12.2021

Universiti Teknologi Mara
04.2001 -

High School Diploma -

Mara Junior Science College
04.2001 -
Noorhayati Binti Ismail Customer Service Specialist