Noor Hanis Ahmad Khalil
Singapore
Summary
Being with Singapore Airlines for over two decades has developed through incredible experiences and the ability to handle a high degree of accuracy in operation management, problem-solving skills, and detailed-oriented customer service handling. As a crew-in-charge, Cultivate ownership and willingness to take on added responsibilities to manage different teams for every flight consisting of team members from various countries in Asia so as to meet company goals. Handle Singapore Airlines events entertainment with strong organizational skills and detail-oriented team player as a Producer and Stage Manager in Singapore Airlines Performing Arts Circle.
It then embarks on the professional training field and qualifies as a MOE registered trainer, training individuals from all walks of life, ranging from primary school students to working adults, elderly, and prison inmates.
Overview
25
25
years of professional experience
Work History
Freelance MOE Registered Trainer
Mastereign Enrichment Group | National Heritage Board | ISS Services | SSA Academy
04.2020 - Current
- Trained and assessed WSQ courses to adult learners as elderly as 86 years old from various backgrounds.
- Coach and educate young students, whose ages range from 9 years old to 17 years old, on proper mannerisms, life skills, Singapore Heritage knowledge, and career exposure.
- Inspire and mentor over 800 prisoners and create initiatives for them to learn skills from WSQ programs useful for their after-release occupation.
- Engaged and improvised skillset of participants through various role-playing and sharing sessions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Carried out day-day-day duties accurately and efficiently.
Cabin Crew-in-Charge
Singapore Airlines Limited
01.1998 - 06.2019
- Led and handled flight operations, ensuring smooth-running of safety, security, service, welfare, and on-time departure aspects
- Drive initiatives, guide those in leading ranks and below, and carry out appraisals for their job performance
- Public relations representative for airlines in managing crowd inquiries
- Appointed as producer and stage manager for prestigious and heavy-weight programs such as SIA CEO Awards, Charity Gala Show, and A380 Product Launch Show
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information, improved operations, resolved problems, and provide solutions to problems with exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly, and escalated major issues to Customer Affairs Department.
Education
Professional Certificate - Customer Experience Management-3
The CX Academy
Singapore07.2021
Cabin Crew of The Quarter - Cabin Crew of The Quarter
Singapore Airlines Limited
Singapore03.2017
Professional Diploma - Leadership and People Management
Singapore Workforce Skills Qualification
Singapore12.2013
Advanced Certificate - Training & Assessment ACTA
Singapore Workforce Skills Qualifications
Singapore05.2012
Award - Receptionist of The Year
Conrad Centennial Singapore
Singapore01.1997
Skills
- Team and People Management
- Interpersonal Communication Skills
- Decision-Making
- Problem-Solving Skills
- Ability to Work in Teams
- Adaptability
- Coaching and Mentoring
- Employee Training
- Lead Generation
- Customer Relationship Management
- Brand Management
- Project Management
- Staff Management
- Team Leadership
- Managing Employee Relations
- Managing Files and Records
- Managing Reception
- Stage Shows
- Theatrical Productions
- Managing Live Events
References
Mr Bryan Koh
Division Vice-President E-Commerce and Distribution
Singapore Airlines Limited
9732 5851
Mr Chew Tai Lu
Director Design and Branding
Singapore Airlines Limited
9663 1747
Timeline
Freelance MOE Registered Trainer
Mastereign Enrichment Group | National Heritage Board | ISS Services | SSA Academy
04.2020 - Current
Cabin Crew-in-Charge
Singapore Airlines Limited
01.1998 - 06.2019
Professional Certificate - Customer Experience Management-3
The CX Academy
Cabin Crew of The Quarter - Cabin Crew of The Quarter
Singapore Airlines Limited
Professional Diploma - Leadership and People Management
Singapore Workforce Skills Qualification
Advanced Certificate - Training & Assessment ACTA
Singapore Workforce Skills Qualifications
Award - Receptionist of The Year
Conrad Centennial Singapore
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