NOOR HAMIZAH MOHD SALEHAN

Manage the end to end employee cycle(hire to Retire)- partnering line managers, Rewards business partners, HR Business partners and acting as point of contact for employees globally, including:

• Preboarding - Issuance of Employment contract, Welcome Emails, Right to Work permit, Pre-employment medical for all employees
• Onboarding - MySuccess profile creation, leave account, payroll system, pension and checklist to Line manager.
• Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships
• Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships
• Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions
• Identified areas of improvement in service operations, implementing changes that led to higher client retention rates
• Streamlined service processes for improved efficiency and reduced response times

• Manage day-to-day team operations in supervising a team of HR Talent Acquisition and handle complex queries, provide solution and suggest improvements
• Drive first contact resolution campaign and zero unread emails for HR department for greater customer quality care experience
• Trainer for North America and UK/Ireland Talent Acquisition processes for Knowledge Transfer project to Bangalore India
• Provide KT plan in daily basis, apply and grant the access, prepare sample of case scenarios, evaluate cases that assigned to trainees in Bangalore team and provide daily updates of the KT session to people lead
• Explore the features and functionalities and provide feedback of systems in Accenture to meet and match with the current process
• Provide Monthly Payroll Scorecard Board Reports to 26 Local Payroll where involve in formatting, validating the payroll files via Notepad ++ and upload the files to the system toward generate the Payroll Scorecard Reports
• Completing the invoicing and billing for Background check, candidate travel reimbursement and corporate account reconciliation.

• Wide experienced in TA, Relocation Representative and employee data management processes
• Serving APAC, UK/ Ireland and North America
• Lead and point of contact in User Acceptance Testing (UAT) for process migration, new/ update process, system transition and testing environment prior to the production of the process and system, monitor hypercare period, update issue/defect log and provide update to people lead
• And work closely with project team to ensure no gap, deviation and loophole in the process
• Support and assist team leader tasks for daily/weekly/monthly reports (summary leave, management reporting) for the team and attend management meetings, governance call and quarterly business review calls with the stakeholders.

• Able to handle complex queries and provide solutions, responses and suggest improvements
• Possess in-depth knowledge of process, Desktop procedures, blueprint, and system behaviour
• Handled inbound call to provide first level of troubleshooting and navigation support for the systems such as Workday, Enterprise Advantage, ClientPortal
• Populate New hire Background Audit Report, Global OFAC Audit report for data validation and accuracy on employees' information
• Acted as trainer and mentor to provide the training for new joiners
• Involved in UAT testing for new processes and system implementation, project migration (from local HR in North America/ UK to KL).

• Performs Gate Keeping functions and monitor case volume using report generated from SalesForce
• Experienced in handling TA HR matter to serve North America and UK/Ireland regions
• Facilitate background investigation and other due diligence activities
• Coordinate candidate travel expense reimbursement and candidate referral payment via SAP EP1 General Ledger
• Prepare offer letter and ensure timely delivery to candidate
• Performs data entry and maintenance in various company systems and capable in utilizing Human Resource Capital Management Systems and Case Management Systems such as Workday, Salesforce, PeopleSoft systems
• Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.