Noordiana Md Taib

I was nominated and awarded the 2022 & 2023 Erling Persson Award for H&M Malaysia.

The Erling Persson Award is an annual award that recognizes H&M Group colleagues who strengthen our unique company culture by being role models who live our values every day. Colleagues who make a difference to our company’s success by achieving goals, delivering results, and continuously keeping our customers at heart.

• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.

• Coached managers on effective employee relations strategies to address workplace conflicts proactively.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Managed complex employee relations issues to promote a healthy workplace culture.
• Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
• Ensuring recruitment process for store
• Lead by example, promoting H&M values and coaching colleagues while ensuring compliance with working conditions and legal standards for a positive and productive environment.
• Be a partner with Area and Store Managers to develop and retain talent, support succession planning, and ensure leadership development throughout your teams.

• Provided ongoing coaching and support to managers on leadership best practices, conflict resolution, and performance management techniques.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Implemented performance reviews and motivational strategies to elevate HR team results.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.