Noorain Bte Razali Razali
Summary
Dynamic Clinical Assistant with a proven track record at Northeast Simei Medical Group, skilled in patient care coordination and appointment scheduling. Enhanced patient satisfaction through empathetic communication and efficient management of vital signs. Committed to delivering high-quality support in fast-paced environments while maintaining accurate medical documentation.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Northeast Simei Medical Group
Simei
11.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Retail Sales Associate
Guardian
Pasir Ris
11.2022 - 11.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Clinical Assistant
Nortgeast Simei Medical Group
01.2010 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Maintained up-to-date patient records with medical histories and test results.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
- Equipped patients with assistance required for basic care.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
Retail Worker
Watson
Bedok
01.2007 - 12.2009
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Retail Worker
Heng Teng
Tampines
04.2006 - 04.2006
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Nitec - Office Skills
Ite Bishan College
Bishan2003
N Level -
Springfield Secondary School
Tampines2002
PSLE -
East View Primary School
Tampines12.1988
Skills
- Appointment scheduling
- Patients' vital signs
- Patient care coordination
- Medical terminology
Certification
- CMA - Certified Medical Assistant
Timeline
Clinical Assistant
Northeast Simei Medical Group
11.2023 - Current
Retail Sales Associate
Guardian
11.2022 - 11.2023
Clinical Assistant
Nortgeast Simei Medical Group
01.2010 - 10.2021
Retail Worker
Watson
01.2007 - 12.2009
Retail Worker
Heng Teng
04.2006 - 04.2006
Nitec - Office Skills
Ite Bishan College
N Level -
Springfield Secondary School
PSLE -
East View Primary School