Noor Aidil Shafii
Summary
- Reliable Warehouse Assistant with more than 5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
- Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Warehouse Assistant
J&T Express
07.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Food Deliverer
Grab
03.2020 - 12.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified orders prior to completing deliveries to avoid customer complaints.
Delivery Attendant
Singpost
02.2018 - 01.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered orders to customers to drive full satisfaction.
Hotel Front Desk Agent
Aerotel Singapore
02.2017 - 01.2018
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
Hotel Front Desk Agent
Hotel 81
01.2014 - 01.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Warehouse Assistant
Ceva Logistic
01.2013 - 01.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Warehouse Assistant
Wee Hoe Cheng Chemials
01.2011 - 01.2013
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Pest Control Technician
Rentokil
06.2009 - 01.2011
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Prepared reports and kept detailed records of pest control activities.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
Education
No Degree - Workplace Health And Safety
Ntuc Learning Hub
Singapore04.2016
No Degree - Secondary Education
Bowen Secondary School
Singapore01.2002
No Degree - Primary Education
Xinmin Primary School
Singapore12.1999
Skills
- Shipping and Packaging
- OSHA Standards
- Continuous Improvement Strategies
- Product Identification
- Customer Experience
- Hotel Reservations
- Telephone Reservations
- Travel Arrangements
Certification
- Advance certificate in logistics
- EHS - Environmental Health and Safety Professional
- Managing work-at-height
- Supervise work in confined space
Sports
Into all kind of sports,but the most favourite is soccer.
Timeline
Warehouse Assistant
J&T Express
07.2023 - Current
Food Deliverer
Grab
03.2020 - 12.2021
Delivery Attendant
Singpost
02.2018 - 01.2020
Hotel Front Desk Agent
Aerotel Singapore
02.2017 - 01.2018
Hotel Front Desk Agent
Hotel 81
01.2014 - 01.2017
Warehouse Assistant
Ceva Logistic
01.2013 - 01.2014
Warehouse Assistant
Wee Hoe Cheng Chemials
01.2011 - 01.2013
Pest Control Technician
Rentokil
06.2009 - 01.2011
No Degree - Workplace Health And Safety
Ntuc Learning Hub
No Degree - Secondary Education
Bowen Secondary School
No Degree - Primary Education
Xinmin Primary School
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