NOOR HIRDIANI
Singapore
Summary
Experienced in the hospitality industry, with valuable insights into leadership, effective communication, and the importance of teamwork in successful establishments. Demonstrated proficiency as a guest service agent, enhancing skills, knowledge, and confidence in managing people to deliver excellent customer service. Deep understanding of establishment operations gained through hands-on experience.
Overview
9
9
years of professional experience
Work History
Guest Service Associate
Pan Pacific Orchard
01.2024 - 07.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Reduced wait times by efficiently managing multiple tables and prioritizing tasks effectively.
Marketing Associate
Marketsharestudios Pte Ltd
03.2022 - 10.2023
- Working directly with creative director to implement marketing plan as well as branding activities such as branding guide, consumer journey mapping and UX design
- Create Branded advertising media and support marketing and design teams by coordinating and collating content to clients
- Simplify complex data into user-friendly format such as graphs, charts and other visual ads.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
Guest Service Agent
Carlton Hotel
01.2016 - 02.2022
- Offered appropriate reservation options based on expected arrivals
- Engage with guest enquiries
- Administrate customers with transactions quickly.
- Maximized revenue by upselling room upgrades and additional services.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Education
Specialist Diploma in Visual Communication - Design And Media
Nanyang Polytechnic
Singapore01.2022
Some College (No Degree) - Office Service Skills
ITE College Central Bishan
SingaporeSkills
- Time Management
- Leadership
- Customer Service
- Problem Solving
- Active Listening
- Interpersonal Skills
- Digital Marketing
- Project Management
- Creativity
- Communication Skills
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Guest Service Associate
Pan Pacific Orchard
01.2024 - 07.2024
Marketing Associate
Marketsharestudios Pte Ltd
03.2022 - 10.2023
Guest Service Agent
Carlton Hotel
01.2016 - 02.2022
Specialist Diploma in Visual Communication - Design And Media
Nanyang Polytechnic
Some College (No Degree) - Office Service Skills
ITE College Central Bishan
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