NOOR AZIZA F.
Summary
My name is Aziza. I am a sports inclined individual with an outgoing personality, i do enjoy stepping outside of my comfort zone to tackle new challenges, which motivates me to develop innovative solutions and achieve meaningful results.
I have both Retail, Customer Service & F&B experience alongside with a Food & Hygiene Certificate. I have been in the Retail/Customer Service industry for 4 years and 3 years for F&B.
Despite having different backgrounds from school to the working world, i have experienced all sorts of environments and definitely did learned and gained new knowledge along the way.
I am always looking for the opportunity to grow and make a significant impact in one's life.
Overview
2
2
years of professional experience
Work History
Customer Associate
Toys'R'us
10.2020 - 12.2022
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Attracting customers to sign-up for our Free Membership to earn loyalty points and enjoy membership discounts.
Internship Student
Yamazaki Mazak Singapore
07.2022 - 10.2022
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
Service Crew Member
Wondersbakery
03.2022 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Replenished serving stations with fresh food and cleaned up spills.
- Reconciled receipt totals, cash and credit payments to address shortages.
Service Crew Member
Salted Caramel Cafe
08.2021 - 02.2022
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Packing Online Orders such as Grab/Foodpanda.
- Operated espresso machines and commercial coffee brewers to create beverages.
Service Crew Member
Boost Juice Bars
04.2021 - 09.2021
- Collaborated with team members to meet high standards of service during peak hours.
- Kept kitchen and counter areas cleaned and sanitized at all times.
- Contributed to the achievement of sales targets through upselling food or drink items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Education
Diploma - PASTRY & BAKING
SHATEC
12-2024
NITEC - AEROSPACE MACHINING TECHNOLOGY
ITE COLLEGE CENTRAL
12-2022
N LEVELS -
NORTHLAND SECONDARY SCHOOL
12-2020
Skills
- Social media
- Active learning
- Stock management
- Teamwork
- Customer service
- Problem-solving skills
- Multitasking Abilities
- Excellent communication
- Computer skills
Timeline
Internship Student
Yamazaki Mazak Singapore
07.2022 - 10.2022
Service Crew Member
Wondersbakery
03.2022 - 08.2022
Service Crew Member
Salted Caramel Cafe
08.2021 - 02.2022
Service Crew Member
Boost Juice Bars
04.2021 - 09.2021
Customer Associate
Toys'R'us
10.2020 - 12.2022
Diploma - PASTRY & BAKING
SHATEC
NITEC - AEROSPACE MACHINING TECHNOLOGY
ITE COLLEGE CENTRAL
N LEVELS -
NORTHLAND SECONDARY SCHOOL
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