NOOR AIN BINTE ABDUL FADZIL

• Drove operational efficiency, adoption growth, and higher animal welfare standards through leadership, process improvement, and community engagement.
• Oversaw daily animal care, including feeding, medication, grooming, bathing, and exercise.
• Implemented protocols and behaviour modification plans to improve well-being and increase rehoming success.
• Led monthly safety talks and launched new SOPs, elevating safety, hygiene, and handling standards.
• Designed and delivered training programmes for staff and volunteers, improving safe handling and operational efficiency.
• Developed innovative solutions to complex challenges, enhancing organisational performance.
• Streamlined adoption workflows and campaigns, boosting adoption rates and reducing shelter stays.
• Championed improved animal welfare practices across all shelter operations.

• Assisted in delivering dog training programs under the guidance of senior trainers, supporting both individual and group sessions.
• Provided hands-on animal care, including walking, grooming, feeding, and administering medication.
• Ensured a safe and engaging environment for pets during training and daily activities.
• Communicated effectively with clients, updating them on pets’ progress and addressing concerns.
• Maintained cleanliness and organization of training areas and equipment to meet operational standards.

• Managed daily operations and ran shifts for a team of approximately 15 staff at one of the busiest stores in Singapore.
• Prepared staff rosters, scheduled shifts, and handled payroll (~$50K monthly), optimizing workforce efficiency.
• Coordinated inventory, ordering, and stockroom organization, helping reduce shortages by an estimated 20%.
• Conducted audits and ensured compliance with SOPs, health, and safety standards.
• Trained and coached staff, contributing to improved service quality while maintaining high customer satisfaction.
• Streamlined operational processes, reducing errors and improving overall efficiency.

• Oversee the welfare of animals, including feeding, administering medication, grooming, bathing, and exercise.
• Implement protocols and behaviour modification plans to enhance animal well-being and improve rehoming success rates.
• Liaised with and screened over 10 adopters within a 5-month period.
• Mentored junior staff, fostering skill development and career growth.

Conservation

• Managed wildlife–human interactions within a nature reserve.
• Salvaged and documented plant propagules, increasing survival rates by 0.8%.
• Discovered and recorded increased sightings of various animal species during biodiversity surveys (weekly and monthly).
• Conducted patrols and enforced Safe Distancing Measures.
• Assisted in tree inspections.
• Supported the handling and care of wounded animals.

Outreach

• Expanded audience reach by recommending online platforms and organizing small group tours.
• Revamped outdated signage with interactive and digital displays to enhance engagement.
• Assisted in planning, organizing, and running tours, volunteer programmes and special events.