Jieyi Wang
Summary
I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills, and I am motivated to learn, grow and excel in my job.
Overview
7
7
years of professional experience
Work History
Digital Engagement Executive
GXS Bank
06.2022 - Current
- Provide customer support via omnichannels while building and maintaining good relationships with customers in Singapore.
- Provide regular data analytics, project / issue reports to operations head, Customer Service management team as required.
- Worked well in team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted Work Force Manager in planning agents schedule.
Service Manager
OCBC Bank
05.2021 - 04.2022
- Assisted customers by providing exceptional customer service and knowledge of products and services
- Managed up to 50 calls a day
- Maintained strong understanding and followed policies and procedures to minimize risk
- Ensured compliance with operational, risk, security and audit procedures policies
- Recognized transactional needs of customers and educated them about digital self-service options.
Digital Executive
Singtel Telecommunications
12.2020 - 05.2021
- Identify and reach out to potential SME customers for the Digital Hub program
- Handhold and manage SME customers during the implementation process
- Conduct research in identified verticals to identify new prospects, evaluate SME potential digital solution gap and recommend suitable solutions accordingly.
Flight Attendant
Singapore Airlines
08.2016 - 11.2020
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and providing a secure environment.
Education
Bachelor of Business - Business Management
RMIT University
Singapore08.2016
Diploma - Integrated Events Management
Republic Polytechnic
Singapore04.2014
GCE O'Level - Secondary Education
CHIJ St Theresa's Convent
Singapore12.2010
PSLE -
CHIJ Kellock
Singapore12.2005
Skills
- Consumer Engagement
- Team Engagement
- Executive Schedule Management
Accomplishments
- RP-SCNF Challenge - GEN2020: Product of the Future Finals (Consolation Prize)
- Proficient in Microsoft Office (Word, PowerPoint, Note, Excel, Outlook)
- Fluent in English and Mandarin
- Achieved optimal manpower reshuffle through effectively helping with Work Force Management.
- Resolved product issue through consumer testing.
Timeline
Digital Engagement Executive
GXS Bank
06.2022 - Current
Service Manager
OCBC Bank
05.2021 - 04.2022
Digital Executive
Singtel Telecommunications
12.2020 - 05.2021
Flight Attendant
Singapore Airlines
08.2016 - 11.2020
Bachelor of Business - Business Management
RMIT University
Diploma - Integrated Events Management
Republic Polytechnic
GCE O'Level - Secondary Education
CHIJ St Theresa's Convent
PSLE -
CHIJ Kellock
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