Nolly Dzulkifli
Customer Service Officer Cum Admin Assistant
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Officer Cum Admin Assistant
Tricor Services (Malaysia) Sdn Bhd
04.2014 - Current
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Answered constant flow of customer calls with minimal wait times.
Admin Assistant
Maxis Mobile Sdn Bhd
05.2013 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Admin Assistant & Secretarial Support
Volkswagen Group Malaysia Sdn Bhd
05.2011 - 03.2013
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative, financial and service-related functions.
Admin Assistant Cum Receptionist
The Haven Sdn Bhd
04.2010 - 05.2011
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Sales Support Coordinator
KAT Technologies Sdn Bhd
03.2008 - 03.2010
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Prepared and presented sales reports and customer profiles to upper management.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Tracked sales data for analysis and forecasting.
Store Associate
7 Eleven Sdn Bhd
03.2006 - 02.2008
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Sijil Pelajaran Malaysia
Methodist Girls School Ipoh
Ipoh, Perak 04.2001 -
Skills
Service recommendations
Administrative support
Service standard compliance
Money handling abilities
Recordkeeping strengths
Timeline
Customer Service Officer Cum Admin Assistant
Tricor Services (Malaysia) Sdn Bhd
04.2014 - Current
Admin Assistant
Maxis Mobile Sdn Bhd
05.2013 - 03.2014
Admin Assistant & Secretarial Support
Volkswagen Group Malaysia Sdn Bhd
05.2011 - 03.2013
Admin Assistant Cum Receptionist
The Haven Sdn Bhd
04.2010 - 05.2011
Sales Support Coordinator
KAT Technologies Sdn Bhd
03.2008 - 03.2010
Store Associate
7 Eleven Sdn Bhd
03.2006 - 02.2008
No Degree - Sijil Pelajaran Malaysia
Methodist Girls School Ipoh
04.2001 -