Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Noer Deana

Summary

Results-driven Quality Executive with 5 years of experience in the logistics and supply chain sector, specializing in QMS and process optimization. I commit to excellent communication and superior level of teamwork to address quality concerns and encourage Zero-Defect and Right First Time mindset.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Executive

Bertschi Singapore
11.2022 - Current
  • Ensure QMS is maintain and aligned with ISO 9001 standards for multi-client 3PL warehouse operations.
  • Coordinated Internal Audit [ISO 9001:2015, ISO 14001:2015] and Supplier Audit.
  • Monitored Quality KPI and Metrics across inbound, storage, and outbound operations, flagging trends and driving root cause analysis to prevent service failures.
  • Collaborated with Warehouse, Drumming, Transportation, and CSR to create SOP and WI.
  • Led RCA investigations to identify cause of NC / customer complaints and the corresponding CAPA.
  • Prepared comprehensive investigation reports for NC findings and customer complaints.
  • Tracked NC and followed up with the effectiveness of CAPA for closing.
  • Performed Quality site inspections.
  • Supported client-specific quality requirements, including product inspections, labeling compliance, and damage control to ensure seamless compliance with contractual agreements.
  • Prepared monthly quality performance reports and presented findings to management and key clients during KPI review meetings.

Quality Technician

Bio-Rad Singapore
06.2022 - 11.2022
  • Perform incoming inspection of raw materials using various type of equipment (Smart Scope, Vernier Caliper etc)
  • Perform preliminary investigation on NC material or process and troubleshoot for possible root cause to facilitate disposition
  • Coordinate with internal cross functions to ensure smooth execution of processes
  • SAP (Quality)
  • Initiate Quality Notification (QN) for non conformance and ensure all task was done within the scheduled timeline

Quality Officer

Bollore Logistic Singapore
07.2019 - 06.2022
  • Conducted quality training sessions for production worker on quality procedures, safety protocols, and continuous improvement practices to foster a zero-defect mindset.
  • Maintained production quality in reference to customer's requirements and WI by identifying and correcting defects early.
  • Evaluated quality of products through regular sample collection and visual analysis.
  • Approached and solved problems in documentation issue with knowledge of GMP and GDP.
  • Manage documentation of SOP and WI and continuously update and organize records
  • Assisted in Internal and External Audit

Education

Diploma - Industrial and Operations Management

Republic Polytechnic
04.2019

Skills

  • Customer satisfaction
  • Quality management system
  • Internal auditing
  • Quality tools
  • Quality training
  • Document control
  • RCA
  • Report Writing
  • CAPA
  • Effective communication

Languages

English
Malay

Certification

ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018 QEHS IMS Internal Auditor

Timeline

Quality Executive

Bertschi Singapore
11.2022 - Current

Quality Technician

Bio-Rad Singapore
06.2022 - 11.2022

Quality Officer

Bollore Logistic Singapore
07.2019 - 06.2022

Diploma - Industrial and Operations Management

Republic Polytechnic

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Noer Deana