Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Accomplishments
CAREER INTEREST
REASON FOR LEAVING
ACHIEVEMENTS
MORE ABOUT MYSELF
Timeline
Generic
Noelle Hui Fen Wu

Noelle Hui Fen Wu

Singapore

Summary

Professional planner with strong background in optimizing project timelines and resource management. Proven track record in coordinating cross-functional teams to achieve project milestones. Highly adaptable with keen eye for strategic planning and problem-solving. Consistently delivers results in fast-paced, dynamic environments.

Overview

28
28
years of professional experience

Work History

SITE INTEGRATED PLANNER

Procter & Gamble Asia Pte Ltd
05.2024 - Current
  • Primary Role
  • Responsible for using SAP functionality as the planning tool for developing a timely and accurate Master Production Schedule for finished goods
  • Key Tasks include Master Data setup, Short and Long Term Production Scheduling, and Capacity Planning
  • For the Short-term horizon, the planner develops and communicates a valid daily production schedule that is consistent with the Category/Site Operating Strategies
  • In addition, the planner must also report and analyzing key SIP Performance metrics to drive supply network reductions in Cash, Cost and improve Customer Service results
  • Responsibilities:
  • 1
  • Participation in development and renewing the Site Operating Strategy
  • 2
  • Ensures key SAP planning parameters are aligned with the Site Operation Strategy and SLEA assumptions
  • 3
  • Maintain SAP master data (examples: resources, recipes) and key supply data
  • 4
  • Participates in ensuring and verifying correct demand flow to the site
  • 5
  • Perform interplant planning
  • 6
  • Communicates material requirement plans to suppliers and resolves conflicts
  • 7
  • Maintain valid production and supplier schedules in SAP throughout the18 month horizon
  • 8
  • Communicating the MPS with Operations and resolving conflicting priorities
  • 9
  • Manages run-out, discontinued, and obsolete materials within the planning systems
  • 10
  • Measures & drives continual improvement via daily/weekly DMS processes, including SERPAT metrics
  • 11
  • Integrates Initiative plans across the18 month planning horizon
  • 12
  • Participation in developing and renewing supplier SLEA's with MSM resources
  • 13
  • Identifying critical supply constraints and developing action plans to avoid service impacts

SENIOR PRODUCT AND SUPPLY ANALYST

Procter & Gamble Asia Pte Ltd
03.2007 - Current
  • Primary Role
  • I lead a team of8 Product and Supply Analysts who handle the Customer Operations for the ANZ Team (Australia and New Zealand) and I oversee the Daily Operations of my market
  • Process improvement projects, in-depth analytical and problem solving skills
  • Performing data analysis on customer’s order trends and company’s supply trend and identifying solutions to close the gap in order to achieve value creation for the company and bringing customer satisfaction to a higher level at the same time
  • Lead discussions with different functions after performing analysis data and develop new processes by seeking concurrence with different fuctions and coming up with documentations to improvise current system that we have to create value and savings for our company which in turn leads to great customer satisfaction as well
  • Analysis of records in the Customer Interaction Analysis Tool and developing action plans for value creation by identifying gaps in the current system and developing the second phase for the tool
  • Develop the Order Form Automated Tool which is user friendly which enabled customers to place their orders with us in a much easier way and also for our Order Processing Team to process customer’s orders in a much shorter time with0 errors
  • Identifying capability in my subordinates, hence providing coaching to them and driving improvement to them
  • One of them even became a trainer for one of our key process
  • Leading discussions with customers and business development teams and independently developed and implemented a tool which simplifies the ordering process for our customers and that led to1 headcount
  • While I was the CFR (Casefill) Key User Trainer for P&G Singapore Customer Service Centre from year2011-2102, I provide trainings for all the different key users of other markets and provided onboard training to new key users as well
  • I do analysis for all orders that are not fulfilled for our market and find solutions to close the gap
  • Other departments like the warehouse, market planners will liase with me on working out solutions to better manage our casefill rate
  • Every month I will work with the market planner and generate a report to find out our case fill rate on the different categories we are selling and work on the top3 cuts in our market and find out the root cause as well as to provide action plans
  • OGI (Order Generation Information) SPOC for the ANZ team from year2011-2013
  • I manage a team of4 OGI members and is the key contact person for all matters relating to OGI
  • Whenever there are new launches for our market, I have to make sure that the necessary data like pricing, profit centre etc are setup correctly in the system before the launch
  • I am the contact person for the market planner as well as the order management team and it’s my responsibility to make sure that all the current products we are selling in our market are good to go
  • Run weekly reports for my manager for our new launches and provide solutions whenever there are issues with any of the products that we are selling
  • Provide trainings for all new OGI and came up with the OGI qualification test to make sure that all OGI are up to my expectations
  • Secondary Role
  • SAP Key user for ANZ
  • If there are any issues raised relating to the SAP system on processes, my team mates will inform me and I will do the necessary investigations and troubleshoot to find solutions
  • Account owner for the biggest electrical group in Australia (Shaver Shop) and key customer (Foodstuffs) in New Zealand
  • I have to monitor customer’s orders and payment and do reconciliation when customer makes payment and chase for payment as well when customer invoices are due
  • I need to liase with our internal sales person and finance managers as well to keep them updated
  • Call centre owner
  • I have to maintain our monthly target of calls answered live for our ANZ (Australia and New Zealand) team
  • Running weekly and monthly call centre reports for the manager
  • Handling incoming and outgoing calls from customers from Australia and New Zealand for product enquiries, product specifications, promotions as well as handle complaints
  • Generating pricing reports for the manager
  • Generating compensating control reports to ensure audit checks are performed correctly
  • Genetating daily missed cases reports for the maket planners from Australia office for them to analyze the cuts in orders placed by customers
  • Generating daily reports to warehouse to inform them of what are the urgent orders to be picked within the next24 hours
  • Processing claims for customers when the warehouse from Australia and New Zealand fax in the Goods Returns Advice
  • Processing customer claims for undersupply, damaged goods and goods which were lost in transit
  • Processing Returns/ rejections and arranging for pickups from customers when they inform us that some goods were damaged in transit
  • Daily liaising with market planners from Australia on what are the products that are on allocation and what is the quantity that is feasible to be allocated for customers

SENIOR INITIATIVES MASTER DATA OPERATIONS ANALYST

Procter & Gamble Asia Pte Ltd
11.2020 - 04.2024
  • Primary Role
  • Control the daily basis progress of the E2E Initiatives Master Data process for specific tasks
  • Reports creation, maintenance, criteria validators and tickets creation/follow-up, preventing process gaps, enabling solutions and prioritizing when needed are part of the tasks in scope of the role
  • Ensures Master Data (MD) is complete by a target date for specific tasks:
  • Tasks are grouped on type of master data:
  • 1) Finished Product Codes & Plant Level MD (TRL, Artwork, MPD, SIP, PSF1)
  • 2) Trigger Next Generation (ING) monitor and error analysis
  • 3) Distribution & Intercompany Level MD (DRP, Physical Distribution , Itrade, COPA F&A, IPSR, P2P)
  • 4) Market Level MD
  • 5) Purchased Material Bellingers initiation and reporting to IOPT
  • 6) Raw/Pack/Intermediate Interplants Tasks control and views execution
  • Daily Execution
  • 1) Download Daily reports for the tasks assigned
  • 2) Tracks tasks tasks progress vs tasks execution defined by task organization
  • 3) Consolidate tasks on risk and align action plans with task organization to avoid impacts
  • 4) Provide daily input for DDS measures assigned
  • 5) Consolidate feedback and improvement opportunities from task
  • 6) Solve immediate issues and propose systemic solutions as needed
  • Process Owner
  • 1) Create capability and improve process owned
  • 2) Enable structured communication with organization of the process owned
  • 3) Avoid impacts as0 impacts target for the process owned
  • 4) Anticipate influence and Follow scalation path to solve issues in a timely matter
  • 5) Monitors tasks performance

SINGAPORE MARKET QUALITY ASSURANCE LEADER

Procter & Gamble Asia Pte Ltd
11.2019 - 11.2020
  • Primary Role
  • I represent QA in the Product Supply strategies & ensure deployment of these strategies to the sites (DC, Customization and SMO GO, Distributor) to assure P&G’s Quality Promise of “Quality our Consumers, Customers, Regulators and Employees Trust –Everywhere, Every time” is fully embedded in our work and priorities and ensure product intent is met throughout the supply chain end to end
  • Lead the QA Action Plan that is in relation to Asia GTM QA masterplan and Market business masterplan
  • Leads the QA program in their markets and ensures that DCs, customization centers as well as G.O.s and Distributors in his/her area of responsibility operate with the appropriate level of QA capability
  • Owns the result of a site and ensure all risks and vulnerability are assessed to provide systemic solutions in order to address the vulnerability and to prevent repeats
  • Owns the capability building of P&G organization,3PL organization and Commercial organization
  • Owns the capability building of new site QA team (applicable if there is direct reports)
  • Analyzes customer complaints, unplanned hold, customer rejection and customer return holistically to help site prioritize the focus intervention
  • Lead Quality Council with PS Leader and GM in the market
  • Equiped with Market regulatory knowledge to ensure GO Initiative and Operational licenses are in compliance
  • Owns deployment of market related work processes to the sites owned
  • Provides either approval or concurrence on relevant work processes which require market input (see PACE model for detailed ownership)
  • Performs the process owner role including communication initiation with the GTM QA AD responsible on PSQI/SQI for market specific issue
  • Process ownership will include driving closure of the issue to resolution
  • Facilitates issue and crisis management at impacted markets/sites as appropriate to support the Sector
  • As part of this he/she leads the execution and follows up on communication of product holds and in-market actions that could impact service and availability
  • Linkage to Sector via communication initiation related PSQI/SQI issues and Quality issues discovered in the market owned (stability, specification, etc)
  • Linkage to manufacturing sites and Sector for complaints and issues that affect market owned For markets where we have presence, provides input to GI for fit for use requirements of the products

10.2007 - 05.2008
  • Gave part time tuition at a tuition centre from Primary1-Primary6
  • Maths (Primary1-3)
  • English and Creative Writing (Primary1-6)

CUSTOMER SERVICE SUPERVISIOR

WILSON PARKING SINGAPORE
11.2006 - 03.2007
  • Primary Role
  • To manage a team of4 girls managing all the Wilson Parking Carparks in Singapore
  • Handling complaints
  • Analysis
  • Forecast
  • Performing Giro deductions during every month end
  • Performing IBG deductions every month end
  • Generating reports for carparks
  • Liasing with suppliers for the order for our dept
  • Secondary Role
  • Handling of phone calls when customers call in
  • Perform cash, credit card settlements at the end of the day
  • Prepare invoices for customers
  • Salary Drawn
  • $2200

CUSTOMER SERVICE OFFICER

ASIAPAC DISTRIBUTION PTE LTD
06.2004 - 11.2006
  • Primary Role
  • To assist walk-in customers when they send their products for servicing
  • Handling complaints
  • Secondary Role
  • Handling of phone calls when customers call in for technical support
  • Selling of Lapmate (in house brand), SMC, Fujitsu and Infocus products
  • Perform cash, credit card settlements at the end of the day
  • Prepare quotations for customers
  • Salary Drawn
  • $2000 Basic + Quarter Incentive (Ranging from $300-$1000)

Supervisor

Club III,VII,Angel
01.2002 - 01.2004
  • Primary Role
  • To assist the Operations Manager to oversee the daily opearations of the Club
  • Secondary Role
  • Contacting suppliers to liase for the order of stock
  • Planning of staff schedule
  • Come up with monthly promotions for the clubs
  • Conducting interviews
  • Daily settlements of Cash, Visa and Nets
  • Weekly stock take
  • Salary Drawn
  • $2000 + Tips Per Mth

Full-Time Tutor

Various Agencies
01.1998 - 01.2000
  • Tutor students ages ranging from Primary1- Primary6 (All Subjects)
  • Salary Drawn
  • $18 per hour onwards

Fragrance Promoter

Gianni Versace Profumi
01.1997 - 01.1998
  • To promote different types of company’s fragrances
  • Assist supervisor in keeping track of weekly sales
  • Salary Drawn
  • $1000 Basic + Commission

Education

Bachelor of Arts - Marketing

Staffordshire University
01.2002

Higher Diploma - Business Administration

TMC Business School
01.2001

Diploma - Business Administration & Marketing

TMC Business School
01.2000

Skills

  • Proficient in SAP ERP Systems
  • PC Knowledge
  • Microsoft Office Package
  • Microsoft Navision
  • Environmental impact analysis
  • Cost estimation
  • Feasibility studies
  • Construction coordination
  • Scheduling expertise
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration

LANGUAGES

SPOKEN: ENGLISH, CHINESE, CANTONESE (FLUENT)
WRITTEN: ENGLISH, CHINESE (GOOD)

Hobbies and Interests

I like to do anything under the sun. Currently into wakeboarding and yoga. Likes to try out new and challenging, exciting sports.

Accomplishments

  • Under my strong leadership, I coached and developed individuals and we won the most prestigious Award of the year which was the P&G Annual Award, the ONE TEAM award, in2014 and again in2016.
  • Within a short time span of1.5 years being the team leader for ANZ, I again led my team to be awarded2 Power of You Gold Awards by our counterparts in the business for our strong collaboration with them to meet month end targets and I personally was awarded2 Gold and2 Pearl Power of You awards for leading the first time ever Career Fair for P&G, recognition for the outstanding service delivered in FY1516 to enable the best year in the ANZ business in a decade and for my outstanding efforts in executing with excellence to deliver our successful transition in New Zealand Distributor which enabled a seamless cut over.
  • Improvised current Root Cause Analysis Tool which enabled Reason Code Simplification and as a result, with the new tool, Key Users are now able to root cause all order cuts to improve supply chain and customer service level and also to better track and root cause

CAREER INTEREST

  • Current Salary $6,900
  • Expected Salary (Negotiable)
  • Availability Immediate

REASON FOR LEAVING

Company restructure

ACHIEVEMENTS

Achievements.xlsx

MORE ABOUT MYSELF

I am a very positive person. I like to meet new people, face new challenges. This way I will be exposed to learn more new things. I will not just sit down and cry when I meet with a setback, it will just make me stronger and more determined to meet my target. I always tell myself to learn from other people’s mistakes not to commit the mistake myself and learn from it.

Timeline

SITE INTEGRATED PLANNER

Procter & Gamble Asia Pte Ltd
05.2024 - Current

SENIOR INITIATIVES MASTER DATA OPERATIONS ANALYST

Procter & Gamble Asia Pte Ltd
11.2020 - 04.2024

SINGAPORE MARKET QUALITY ASSURANCE LEADER

Procter & Gamble Asia Pte Ltd
11.2019 - 11.2020

10.2007 - 05.2008

SENIOR PRODUCT AND SUPPLY ANALYST

Procter & Gamble Asia Pte Ltd
03.2007 - Current

CUSTOMER SERVICE SUPERVISIOR

WILSON PARKING SINGAPORE
11.2006 - 03.2007

CUSTOMER SERVICE OFFICER

ASIAPAC DISTRIBUTION PTE LTD
06.2004 - 11.2006

Supervisor

Club III,VII,Angel
01.2002 - 01.2004

Full-Time Tutor

Various Agencies
01.1998 - 01.2000

Fragrance Promoter

Gianni Versace Profumi
01.1997 - 01.1998

Bachelor of Arts - Marketing

Staffordshire University

Higher Diploma - Business Administration

TMC Business School

Diploma - Business Administration & Marketing

TMC Business School

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