Noe Zin Myo

I have gradually been promoted from Senior HR Executive to Assistant HR Manager and then to HR Manager.

• Develop and implement HR strategies aligned with the organization's goals, enhancing workforce productivity
• Led decision-making and implementation of HR policies, procedures, programs, and functions
• Implement performance management systems, providing constructive feedback and coaching opportunities for employees
• Evaluate compensation packages and benefits, advise on HR policies, and deploy strategies aligned with the company's overarching business objectives while keeping employees' well-being in mind
• Administrative and manage the HRMS software, ensuring that it is up-to-date, user-friendly, and accessible to all employees
• Handle the full spectrum of recruitment processes and related administration, ensuring that the hiring process is smooth, fair, and inclusive
• Evaluate different recruitment methods to establish the most effective channels for sourcing, shortlisting, and employing candidates and managing job postings, ensuring that the company attracts the right talent at the right time
• Facilitate an effective onboarding program that helps new hires integrate and engage with the organization and plan an orientation program for new joiners
• Source and arrange courses that help employees develop their operational, growth, and capabilities needs
• Maintain confidential information related to employee records and compensation packages, ensuring that privacy is respected and protected
• Process and monitor all work pass matters related to MOM and Corppass, ensuring that employees have the necessary documents and permits to work in the company
• Ensure timely payroll calculation, CPF processing, Levy Report Preparation, and yearly Employees' tax submission to IRAS, ensuring that employees are paid correctly and on time.
• Manage employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implement performance management systems, providing constructive feedback and coaching opportunities for employees
• Organize employee appraisal reviews to discuss performance with managers and assess compensation.
• Coordinate with department managers to identify and facilitate workforce needs.

• Oversee daily general office administrative operations
• Ensure proper documentation and filling of all business records for ease of retrieval of reports and information
• Manage business relations and negotiations with vendors and business partners
• Manage repair, maintenance & replacement of office equipment, appliances, furniture, furnishings, etc
• Manage accounts payable, and receivable while overseeing administrative budget as well as preparing expense reports
• Manage, communicate, and follow up on the required documents from relevant parties
• Communicate with the IT department to quickly resolve any technical issues and perform upgrades as frequently as necessary
• Opening/creating purchase requisitions and handling other budget/financial process-related activities for the team.
• Developed and strengthened supplier relationships.
• Managed procurement team to ensure timely delivery of products and services while maintaining quality standards.

• Deal with customer queries & pro-actively advice relating to servicing information, spare parts
• Address any customer complaints or issues, taking immediate action to resolve problems and keep everything operating smoothly
• Taking incoming calls and making outbound calls to customers
• Ensure customers are aware of any issues following engineering attendance
• Maintain instrument service schedule and create associated reports as necessary, reporting issues to the Service Supervisor or Manager for resolution
• Manage multiple schedules to meet deadlines with the cooperation of Mechanics teams
• Organized travel for team members and made sure all arrangements came in under budget
• Establish and maintain positive relationships with internal and external customers in the company's best interests
• Effective Listening skills – listened carefully and asked appropriate questions to clarify customer needs and offer appropriate solutions – took every opportunity to gain more Sales & Service
• Prepare, manage, and process all aspects of pre and post-course administration and paperwork.

• Expand the business by preparing and delivering sales presentations to new and existing clients
• Make independent decisions within the boundaries of authority
• Manage a portfolio of top revenue-generating customers to increase customer loyalty
• Provide customers with competitive quotations
• Excellent telephone manners with good communication skills able to build customer relationships
• Work closely with internal/external customers to build and maintain customer loyalty.
• Developed strong client relationships for increased customer loyalty and repeat business.
• Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.