Hi, I’m
Noal Justin Robert Anthony
Summary
Driven by a commitment to excellence, I leveraged observation, monitoring, and problem-solving skills at YCH Logistics to enhance productivity and customer satisfaction. My experience spans from managing reservations with precision to improving warehouse efficiency and fostering team collaboration. Recognized for exceptional service and staff development, I consistently contribute to positive outcomes and workplace harmony. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
years of professional experience
Work History
YCH Logistics
Safe Entry
02.2022 - 09.2022
Job overview
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Ensured timely communication with clients, confirming reservation details and addressing any concerns or changes.
- Managed waitlists effectively to maximize venue occupancy during high-demand periods.
- Provided exceptional customer service while resolving conflicts or issues related to reservations or cancellations.
- Trained new staff members on booking procedures, ensuring consistent quality across all team members.
- Utilized specialized software for managing reservations, improving overall organization and efficiency.
Primo
Warehouse Worker
05.2021 - 01.2022
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 25 kilograms.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
RedMart
Warehouse Worker
01.2020 - 04.2021
Job overview
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Fast Jobs
Banquet Staff Member
10.2019 - 01.2020
Job overview
- Proactively resolved any food allergy concerns or dietary restrictions among guests by working closely with kitchen staff.
- Coordinated with other departments for seamless execution of large-scale events, resulting in positive feedback from clients.
- Streamlined communication between kitchen staff and servers to ensure timely delivery of meals during events.
- Enhanced guest satisfaction by providing exceptional service during banquet events.
- Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
- Trained new staff members on proper serving techniques, company policies, and customer service best practices.
- Maintained clean and organized banquet areas, contributing to a positive guest experience.
- Served meals to customers according to established guidelines.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
Education
ITE College West 688236
No Degree from Automotive Engineering Technology
12.2021
Skills
Observation and Monitoring
Patience and Tolerance
Motivational Interviewing
Multicultural Sensitivity
De-Escalation Techniques
Problem-Solving
Team Collaboration
Relationship Building
Emotional Support
Behavior Management
Client Assessments
Conflict Management
Conflict resolution techniques
Staff Development
Client Interviewing
Languages
English
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Safe Entry
YCH Logistics
02.2022 - 09.2022
Warehouse Worker
Primo
05.2021 - 01.2022
Warehouse Worker
RedMart
01.2020 - 04.2021
Banquet Staff Member
Fast Jobs
10.2019 - 01.2020
ITE College West
No Degree from Automotive Engineering Technology
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