Muhammad Nuh Bin Jasman Jili
Summary
A highly organized and passionate individual who is eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and be a team player.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifestyle Concierge
Aspire Lifestyles APAC Pte. Ltd.
11.2022 - Current
- Social Committee for Team Building , Monthly Company Meeting and Events
- Representing well-known bank with their High Net Worth clients day to day needs.
- Develop good relationship and maintain positive experience with customers by personalized interactions.
- Being meticulous on details.
- Providing innovative and creative curated plans for customer’s daily needs and as well as travel needs.
- Fulfilling request made by customers in timely manner.
- Handled customer complaints to satisfy and retain them.
- Maintained high level of professionalism and discretion when dealing with High Net Worth clients information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Facilitated and coordinated transportation services for eligible High Net Worth banking clients.
- Experience with OMNI Channel (In/Outbound calls , Email and Chat)
- Working directly with international contacts for fulfillment of reservations.
- Keep updated on latest happenings/events . (e.g., ha sneak peek of recent singer performing dates and other information to add to my knowledge as Lifestyle Concierge)
Client Service Associate
TDCX, Social Media
10.2021 - 11.2022
- Contact Centre Environment
- Provide Excellence support experience
- Identify each client’s needs in their issue
- Effective follow up with service Partner and Internal Department
- Updated with latest Guideline and Policies for
- Provide constructive feedback on tools and resources
- Deliver high and best service to client
Sales Associate
Mobile Enhancement
06.2021 - 09.2021
- Repair of Mobile Phones
- Daily Stock Inventory and Reporting
- Daily Sales Target to Hit
- Keeping up with latest update of IT Gadgets
- Provide Customer Service to Customers
Sales Associate
Dairy Farm Group
01.2021 - 06.2021
- Responsible for Accounts/Cashiering
- Ordering Stocks when low count
- Replenish Stocks when arrived
- Retail Customer Rapport
- Train others communication skills with customer service
- Targeted monthly sales to be achieve & plenty more retail experience
Islandwide Operational Sales Associate
Gadget Mix Events
04.2019 - 01.2021
- Daily Sales Accounts/Cashiering
- Sourcing out for Part Timers
- Ordering Stocks when low count
- Replenish Stocks when arrived
- Serve Customer
- Train others communication skills with customers service
- Targeted monthly sales to be achieve & plenty more retail experience
Education
Some College (No Degree) - Nitec in Business Services
ITE College Central
SingaporeXinmin Secondary School
Singapore12.2014
Skills
- Open to Sharing Ideas
- Leadership Skills
- Time Management
- Honest
- Intermediate skill in Microsoft Office
- Sales Driven
- Customer Service
- Call Centre Skills (Live-Chats, Emails, Calls)
- Written Communication
- Team building
- Attention to Detail
- Teamwork and Collaboration
- Critical Thinking
- Analytical and Critical Thinking
- Problem-Solving
Languages
English
Bilingual or Proficient (C2)
Malay
Advanced (C1)
Certification
2015:
- Provide information and assist visitors
2018:
- Performing hosting duties
- Interact with and serve food and beverage guests
- Provide go-the-extra-mile service
- Clean vertical surfaces, glass and ceiling
Additional Information
Expected Salary:
$3300 and above (negotiable)
Last Job Salary: $3100*
*Did not include monthly performance incentives and shift allowances
Date of Availability:
Reason for leaving my last job:
Been a year in my current job holding the position of a Client Service Associate and I have learnt multiple skills. As I am young and growing, I hope to be able to settle in a company that has career progression as I am an individual who looks forward to growing with the company.
Timeline
Lifestyle Concierge
Aspire Lifestyles APAC Pte. Ltd.
11.2022 - Current
Client Service Associate
TDCX, Social Media
10.2021 - 11.2022
Sales Associate
Mobile Enhancement
06.2021 - 09.2021
Sales Associate
Dairy Farm Group
01.2021 - 06.2021
Islandwide Operational Sales Associate
Gadget Mix Events
04.2019 - 01.2021
Some College (No Degree) - Nitec in Business Services
ITE College Central
Xinmin Secondary School
2015:
- Provide information and assist visitors
2018:
- Performing hosting duties
- Interact with and serve food and beverage guests
- Provide go-the-extra-mile service
- Clean vertical surfaces, glass and ceiling
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