Nivitha Maran
Reservation Executive
Summary
Dynamic Reservation Executive at Shangri-La's Hotel Singapore, adept at fostering client relationships and enhancing customer satisfaction. Proven team leader with strong administrative skills, recognized for developing innovative solutions that boost organizational performance. Committed to mentoring junior staff, cultivating future leaders while delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Reservation Executive
Shangri-La's Hotel Singapore
10.2022 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Answer calls, clearing emails
- Hadling emails Q&A and problem solving
- No show reports
- Booking creations (Travel Agents, Hotel Directs, Wholesale Bookings & Luxury Circle Bookings, Corporate Bookings)
- Involved in Shangri-La Dialogs from 2024 - 2026, especially in handling group bookings of varies countries including Minister's, Secretariat, IISS delegates booking.
- Managing group bookings
- Creating group rate code and rate package
- Handling and managing weekly roster and tasklist for the team
- Handling Minaba (Casual Labour Salary)
Education
Bachelor in Development Management - Development Management
Universiti Utara Malaysia
Kedah,Malaysia 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Excellent written an verbal communication skills in English, Malay and Mandarin
Highly Organized and efficient
Able to work independently or as a part of a team
Proven leadership skills and ability to motivate
Fast Leaner
Timeline
Reservation Executive
Shangri-La's Hotel Singapore
10.2022 - Current
Bachelor in Development Management - Development Management
Universiti Utara Malaysia
04.2001 -