NIVATHA

• · Scanning of PO using a handheld scanner
• · Receiving & Posting in Sales Client
• · Settle today's Stock Transfer and update in Goal Manager.
• · File all documents
• · Settle Import & Export PO for accounts
• · End of the day, make sure all PO are posted out and handed over to accounts
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.

• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
• Enhanced students' critical thinking and problem-solving skills through project-based learning.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.

• Handle escalated cases that do not fall within FAQs.
• Listen, probe, and question to clarify and
• Understand customer needs
• Follow up on outstanding cases and perform call-backs
• Work as a team to deliver a high level of customer service.
• Other ad-hoc duties assigned, and on top of the job duties
• Stated, you might be assigned to new duties from your
• Supervisor from time to time.
• Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.

• Reduced claim processing time by streamlining workflows and implementing efficient practices.
• Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
• Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
• Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.

Handles customer service hotline and provide first level of support

• Provide quality customer service to customers over the phone or email

• Remain updated with the latest information that impacts the

deliverables and provide accurate information promptly to customers, such as FAQs and etc.

• Handle escalated cases that do not fall within FAQs

• Provided frontline and administrative support in a healthcare setting, assisting patients with registration, appointment scheduling, billing, and enquiries.
• Ensured smooth clinic operations by coordinating with medical teams, maintaining accurate records, and delivering high-quality, empathetic service. Committed to patient confidentiality, efficient workflow, and enhancing overall patient experience.
• Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
• Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
• Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.

• Prepared various correspondence and reports using Microsoft Office

• Assisted customers with administrative matters and

reporting for lost and stolen items

• Sorted and placed mail into mailboxes with accuracy and

efficiency

• Weighed letters and packages and calculated costs based

• Supervise and ensure the safety of students
• Plan and conduct enrichment activities
• Guide students with their homework
• Foster good discipline and positive behaviour
• Ensure a clean and conducive learning environment
• Assist in planning and running holiday programs, workshops, or excursions.
• Monitor and report students’ attendance and daily progress