NITHYA S

• Guided leaders and employees on company policies, programs, benefits and salary administration.
• Led decision-making and implementation of HR policies, procedures, programs and functions.
• Managed employee disputes by employing conflict resolution techniques.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
• Handle full spectrum of HR function including monthly payroll processing and administration
• Assist in recruitment process, onboarding/offboarding
• Maintain proper employee records in personnel files and HR system
• Handle foreign workers’ matters including Work Pass application/cancellation/renewals
• Preparation of letters.
• Handle insurance matters including liaising with insurance companies
• Assist in HR policy review and implementation
• Handle grant applications
• Staying up to date on regulatory requirements and policies.
• Liaise with government agencies and communicate with staff on employment matters
• Handle visa and other applications
• Any other ad-hoc duties which may be assigned

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.

Domain: Medical Billing

AR Caller (US Client)

· Calling to insurance in behalf of provider (Doctor) enquire about pending bills of patients which need to be receivable.

• Domain: Market Research (FMCG / CPG) (US Client)
• · UAT Tester
• · Analysis FMCG Products starting from package till nutrition facts with other benefits and code in pre-build format tool.
• Roles & Responsibility:
• · Back-up Team leader role
• · Managing Team's 20 members.
• · Clarifying roles and responsibilities of individuals.
• · WIP management and forecast.
• · Reviewing daily target allocation.
• · Resource management.
• · Identifying potential team players and playing to their strengths. Offering associates opportunities to enhance their skills and increase their visibility.
• · Acknowledge and reward team and team member's achievements.
• · Coaching the nominees within the team for attending R&R interviews.
• · Part of Core Committee of People Development Initiative called Front Footers which had been recognized and appreciated by top management.
• · Conducting weekly training sessions for tower such as effective communication skills, Email Etiquette etc.
• · Performing RCA on errors occur by individuals and reporting to client.
• Trainer and coordinator: (Prior to Back-up Team lead):
• · Training all newcomers on end to end process enabling them to go live. Besides these training includes about Clients, End clients, TCS and SOPs etc.
• · Conducting regular Huddle session to update team about new updates and guidelines and to discuss about priorities for day.
• · Extending support to colleagues during day to day process on solving their queries.
• · Responsible for quality and timeliness in job delivery and meeting SLA.
• · Building rapport with Onshore SMEs to clarify specific queries of associates.
• Rewards and Recognitions:
• · I have recognized as Star of Month and Nielsen Gold Award.
• · Received ‘Pat on Back' two times on September 2011 and July 2012, appreciation towards consistent and outstanding performance in both quality, production and other activities.
• · Received Certificate of Appreciation for answering correctly all three-mystery question posted during Market Research Community of Practice run-up.
• · Received Certificate of certified TCS ASSOCIATE CATALYST in HR level on 2011.
• · Within 1 year of time promoted as Senior Customer Executive in 2011.

• Domain: Advertising
• · Building up Good Image and Rapport
• · Effective and Timely Communication
• · Handle Different Customers
• · Make calls and follow up
• · Always Maintain Good Telephone Etiquette