Nishath Aslam Bin Mohamed Zakaria
Summary
IT Infrastructure and Cybersecurity professional with over 3 years of enterprise experience in higher education environments. Strong background in Windows administration, Active Directory management, endpoint deployment, OS patching, and identity configuration.
Contributed to Windows 11 enterprise deployment initiatives, Active Directory restructuring, and Windows Hello for Business implementation projects. Experienced in supporting domain-based environments, maintaining endpoint security compliance, and improving infrastructure reliability.
Completed Diploma in Infocomm & Digital Media (Cybersecurity) from Singapore Polytechnic in 2026, complementing hands-on enterprise infrastructure experience with formal training in system security, applied cryptography, digital forensics, and security hardening.
Seeking Infrastructure or Security-focused roles where I can contribute to operational stability and enterprise security posture improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Support Officer (TSO)
Republic Polytechnic
06.2025 - Current
- Provide enterprise desktop and lab infrastructure support across 5+ academic labs and administrative offices
- Support 200+ endpoints in domain-based academic environments
- Perform device imaging, cloning, and deployment during lab refresh cycles
- Provision and configure systems to support cybersecurity practical modules in controlled lab environments
- Contribute to system hardening and security configuration for academic lab environments
- Manage asset lifecycle tracking, secure disposal processes, and compliance documentation
- Support AV-integrated classroom systems to ensure uninterrupted academic delivery
IT Executive
Nanyang Technological University
01.2023 - 02.2025
- Delivered Level 1 and 2 enterprise IT support across academic and administrative departments, supporting 300+ end users in a domain environment
- Performed Windows OS patch management and endpoint upgrades to maintain security compliance
- Contributed to campus-wide Windows 11 enterprise deployment, assisting in migration and configuration validation for 150+ endpoints
- Managed Active Directory administration including user provisioning, security group management, and OU restructuring
- Participated in Windows Hello for Business (WHFB) implementation, supporting identity configuration and device enrollment
- Identified and remediated obsolete operating systems to improve overall security posture
- Coordinated procurement, asset lifecycle management, and vendor engagements during hardware refresh initiatives
- Developed internal documentation to streamline IT operational processes
Key Projects:
- Windows 11 Enterprise Deployment
- Active Directory Organizational Unit Cleanup Initiative
- Windows Hello for Business Implementation (CCEB Scope)
Desktop Engineer
ITCAN Pte Ltd
06.2022 - 08.2022
- Provided on-site Level 1 end-user support for enterprise client environment
- Troubleshot hardware, software, and network connectivity issues
- Supported asset tagging, deployment, and preventive maintenance activities
- Managed service requests and incident tickets in accordance with SLA standards
Divisional Special Task Forces (DSTF)
Singapore Police Force
02.2017 - 02.2019
- Served full-time National Service, maintaining operational discipline and teamwork
- Developed strong incident management and communication skills in structured environments
IT Help Desk Technician
NCS Group
07.2016 - 11.2016
- Provided Level 1 remote IT support for enterprise clients
- Logged and managed incidents via ticketing systems
- Escalated complex technical issues to on-site engineers
- Maintained documentation and configuration records
Education
Diploma - Infocomm And Digital Media (Cyber Security)
Singapore Polytechnic
03-2026
NITEC - Information Technology (Cloud Computing)
Institute of Technical Education
12-2016
Technical Skills
Infrastructure & Systems
- Windows 10 / 11 Administration
- Active Directory (Users, OUs, Security Groups)
- Windows Server fundamentals
- OS Patching & Endpoint Management
- Device Imaging & Deployment
- Windows Hello for Business (Support Scope)
Security
- Endpoint Security Fundamentals
- System Hardening Concepts
- Basic Vulnerability Assessment (Academic Lab)
- Applied Cryptography (Academic)
- Digital Forensics (Academic)
Tools & Technologies
- Microsoft 365
- Basic PowerShell
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- Python (Foundational)
Certification
Occupational First Aid Course
Microsoft Excel 2013 & 2016 - Advanced
Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
Joint ITE-Oracle Certificate in Essential of Java Programming
Python Programming - Tata Consultancy Service
Timeline
Technical Support Officer (TSO)
Republic Polytechnic
06.2025 - Current
IT Executive
Nanyang Technological University
01.2023 - 02.2025
Desktop Engineer
ITCAN Pte Ltd
06.2022 - 08.2022
Divisional Special Task Forces (DSTF)
Singapore Police Force
02.2017 - 02.2019
IT Help Desk Technician
NCS Group
07.2016 - 11.2016
Diploma - Infocomm And Digital Media (Cyber Security)
Singapore Polytechnic
NITEC - Information Technology (Cloud Computing)
Institute of Technical Education