Nishant Kumar
New Delhi
Summary
Dynamic Restaurant Supervisor with a proven track record at Crudo Juicery and Bistro, excelling in team management and inventory oversight. Adept at enhancing customer satisfaction through effective complaint resolution and implementing sanitation practices. Recognized for training staff to uphold high service standards, ensuring a seamless dining experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Crudo Juicery and Bistro
Gurugram
11.2024 - 07.2025
- Worked in cooperation with front and back of house staff to ensure smooth operation
- Supervised daily operations to ensure smooth service and staff efficiency.
- Trained new employees on café procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated staff schedules to optimize workflow during peak hours.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Implemented health and safety protocols to ensure a clean work environment.
- Monitored food preparation processes to maintain quality and consistency standards.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Restaurant Captain
AZTECA AUTHENTIC MAXICAN FOOD
Kuwait
04.2024 - 10.2024
- Supervised dining room operations to ensure excellent guest service and satisfaction.
- Trained and mentored staff on restaurant protocols and customer interaction techniques.
- Coordinated with kitchen staff to streamline food delivery and service timing.
- Managed reservations and seating arrangements to optimize guest flow during peak hours.
- Assisted in developing menu specials based on seasonal ingredients and customer preferences.
- Conducted regular inspections of dining area for cleanliness and proper setup standards.
- Resolved guest complaints promptly, maintaining a positive dining experience for all patrons.
- Monitored customer service standards and provided feedback to staff when necessary.
Catering Supervisor
NEW POONAM CATERERS
Noida
04.2022 - 03.2024
- Supervised catering staff during events ensuring smooth operations.
- Coordinated food preparation and service for various events and functions.
- Managed inventory of catering supplies and equipment for efficiency.
- Trained new employees on service standards and catering procedures.
- Developed menus in collaboration with clients to meet their preferences.
- Ensured compliance with health and safety regulations during events.
- Resolved any issues promptly to maintain event quality and service level.
- Established positive relationships with clients to enhance customer satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Supervisor
Crepeholic Café
Abu Dhabi
08.2021 - 03.2022
- Supervised daily operations to ensure smooth service and staff efficiency.
- Trained new employees on café procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Coordinated staff schedules to optimize workflow during peak hours.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Implemented health and safety protocols to ensure a clean work environment.
- Conducted regular team meetings to communicate updates and gather feedback.
- Monitored food preparation processes to maintain quality and consistency standards.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Adhered to all food safety regulations.
F&B SUPERVISOR
Kuwait Food Company (Americana) TGI FRIDAY'S
Dubai
12.2015 - 12.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Observed food safety and sanitation protocols to reduce germ spread.
- Ensured compliance with local health department regulations regarding food handling practices.
- Prepared workstations with ingredients and tools to increase efficiency.
- Prepared daily reports outlining sales figures and inventory levels.
- Analyzed customer feedback to develop strategies for improving customer satisfaction ratings.
- Worked closely with other departments such as housekeeping and security for smooth operations.
- Supervised and monitored all F&B staff to ensure efficient service delivery.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared variety of foods according to exact instructions and recipe specifications.
SENIOR KITCHEN CREW
OUTBACK STEAKHOUSE
Kuala Lumpur
09.2014 - 06.2015
- Inspect and clean food preparation areas, such as equipment and work surfaces, to ensure safe and sanitary food-handling practices.
- Ensure food is stored and cooked at the correct temperature by regulating the temperature of ovens, broilers, grills, and roasters.
- Ensures minimum breakage, spoilage, and wastage.
- Expertise in American cuisines and cold preparation.
- Receive, inspect, and restock kitchen supplies; rotate food; and stamp the time and date on food in coolers.
- Take and record the temperature of food and food storage areas, such as refrigerators and freezers.
- Maintains a good working relationship with other staff members.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied critical thinking to analyze problems, evaluate solutions, and select the best decisions.
- Organized and participated in team-building activities, fostering camaraderie among kitchen crew members, and strengthening overall team dynamics.
- Mentored new hires, providing hands-on training in cooking techniques, recipe execution, and sanitation procedures.
SENIOR WAITER
Incredible Food Pvt. Ltd
Gurgaon
04.2013 - 04.2014
- Take orders from customers for food or beverages.
- Write customers food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Check with customers to ensure that are enjoying their meals and take action to correct any problems.
- Check customers identification to ensure that t meet minimum age requirements for consumption of alcoholic beverages.
- Collect payments feedback from customers.
- Used Lightspeed POS to process transactions per shift with accuracy.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Monitored and supported commis waiters to uphold restaurant standards.
- Championed exceptional customer service standards in line with restaurant targets.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
ON JOB TRAINEE
Sayaji Hotel
Pune
06.2012 - 12.2012
- I help coordinate food preparation and cooking, and assist with quality management.
- I also help with general cleaning and assist the team in investigating and resolving customer complaints.
- I am an effective liaison with the rest of the organization and provide support and assistance as needed.
- I set an example for junior kitchen team members in commitment, work ethic, and habits, and adhere to all organizational policies and procedures.
Education
GCSEs - Basic
National Institute of Open Schooling
New Delhi, National Capital Territory of Delhi
Associate of Arts - Arts Education
National Institute of Open Schooling
New Delhi, National Capital Territory Of Delhi
Associate of Arts - Hotel And Restaurant Management
Institute of Hotel Managment
Srinagar, Jammu & Kashmir, India
Associate of Arts - Hotel And Restaurant Management
ISBAUK Thinking Skills College
Malaysia, Malaysia
Skills
- Counter sanitization
- Food spoilage prevention
- Garnishes
- Proper food handling
- Stock making
- Inventory oversight
- Team management
- Sanitation practices
- Culinary arts
- Portion standards
- Allergy management
- Table management
- Scheduling staff
- Food and beverage operations
- Allergy awareness
- Hygiene regulations
- Ordering supplies
- Beverage making
Certification
Essential Food Safety Training, ABU DHABI FOOD CONTROL AUTHORITY, 04/01/19
<Enter your own>
Timeline
Restaurant Supervisor
Crudo Juicery and Bistro
11.2024 - 07.2025
Restaurant Captain
AZTECA AUTHENTIC MAXICAN FOOD
04.2024 - 10.2024
Catering Supervisor
NEW POONAM CATERERS
04.2022 - 03.2024
Restaurant Supervisor
Crepeholic Café
08.2021 - 03.2022
F&B SUPERVISOR
Kuwait Food Company (Americana) TGI FRIDAY'S
12.2015 - 12.2019
SENIOR KITCHEN CREW
OUTBACK STEAKHOUSE
09.2014 - 06.2015
SENIOR WAITER
Incredible Food Pvt. Ltd
04.2013 - 04.2014
ON JOB TRAINEE
Sayaji Hotel
06.2012 - 12.2012
GCSEs - Basic
National Institute of Open Schooling
Associate of Arts - Arts Education
National Institute of Open Schooling
Associate of Arts - Hotel And Restaurant Management
Institute of Hotel Managment
Associate of Arts - Hotel And Restaurant Management
ISBAUK Thinking Skills College
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