Nishalini Sakthivelu
Summary
Proven Security Officer with a track record of enhancing safety and customer satisfaction at WSO. Skilled in incident reporting and excelling in high-pressure situations, demonstrated by adeptly handling emergencies and resolving customer inquiries. Trained new staff, ensuring adherence to security protocols, and improved surveillance operations, contributing to a safer environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Officer
WSO
Aetos
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Officer
Controller
NUH HOSPITAL
05.2023 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Check the tasks and send to porters by manually
- Charging the employee duty phone after finished they work for use next day work
Education
SPM - Arts And Entertainment Management
SMK Taman Tun Aminah
Johor Bahru 06.2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Patrol operations
Certification
SPM Certificate
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Security Officer
WSO
11.2023 - Current
Customer Service Officer
Controller
05.2023 - 10.2023
SPM - Arts And Entertainment Management
SMK Taman Tun Aminah